[Resolved] IFB Industries — ifb senorita aqua 6.5 kg 1000 rpm door not closing properly and gasket torn | |||
I had purchased ifb front load senorita aqua 6.5kg washing machine in 2016. From day one i've noticed door has not closing properly. I've raised several complains regarding this in customer care. they sending technicians and the technicians not fixing the issue. Facing heavy leakage in front door while washing. Now again i complained and they sent technician. he changed door gasket and not ready to fix the door. and the cost of the gasket he telling as 1000 rupees. Two days before one technician came and he said it is 800 rupees. We called IFB service incharge and he is telling it comes around Rs 400 to RS 700. There is no transparency in rates. My machine is in 100% warrenty. And the door is not closing. Really got frustated with IFB service. Not getting any solution. Took a worst decision in choosing this IFB washing machine. My recent IFB ticket number is [protected]. If i call customer care and check means they keep giving phone number of technicians and those people not giving as any resolution. The IFB bangalore service is worst i've ever seen. I got sabarish - [protected] as service center inchage. They telling lid cost RS 3000 and gasket cost as 1000 rupees now. When my machine is under 100% warrenty then y should i pay amount? Was this information helpful? | |||
Oct 26, 2018 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Sep 24, 2018 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Sep 25, 2018 IFB Industries Customer Care's response Dear Sir/Madam, Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance. Regards, IFB APPLIANCES | |||
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Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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