[Resolved]  IFB Industries — ifb senorita plus vx washing machine.

Address:

500019

Dear customer care,

I have opened a complaint for ifb senorita plus vx washing machine which is under warranty. The complaint was regarding display panel not working properly. The buttons were not getting pressed. This seems to be inherent issue with this model of washing machine as the problem was reported last year too.

Complaint number: [protected]
Complaint date: 3rd aug 2019

The technician visiting my house (On 3rd aug 2019) didn't seem to have proper expertise in handling the request. After much difficult, he could open the display panel, and later i was told that the display panel needs to be changed. As per the technician, the display panel is not covered under warranty. I told him that last year too problem came, and it was replaced under warranty. He told he would check with his manager, and come back again.

Later, next day on 4th aug 2019 my complaint was closed without any information. I called back the technician and he told me that it has been closed as it was not covered under warranty. The behaviour of technician was very rude, and he disconnected the call when i asked him why i was not informed.

As per the warranty card (Attached) - all parts of washing machine are covered under warranty during 48 months of date of purchase, and would be replaced free of charge. But the technician and the service centre is not honouring this anymore.

Please let me know how to proceed further.

Thanks,
Lalit