[Resolved] IFB Industries — ifb serena 5.5kg washing machine is not working

patelketanr

from Vadodara, Gujarat

Address:

Vadodara, Gujarat, 390022

I had a complaint at toll-free number as machine was not working. On the next day, some other company person came and says they do attend the calls of ifb for those which are out of warranty period. His took 300rs as visiting charge (Which is too much) and tell me that a pcb board needs to be replaced which will cost around 3200rs. I wounding about the price and i can't understand why the board cannot be repaired. It is simply loots of customers money. My machine is serena 5.5kg.

May i know what is the actual cost of my pcb board and what is the cost of it?

Also why ifb doesn't have its own persons to care about customers complaint rather the third party?

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Nov 9, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Oct 06, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We tried to call on [protected] but unable to reach. Please provide your alternate number so that we can contact you. Alternately you can write mail on [protected]@ifbglobal.com incase any further assistance.

Regards,
IFB Appliances

Verified Support

Oct 08, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES