[Resolved]  IFB Industries — Ifb service poor response at madanapalle

Address:SBI COLONY ,,MADANAPALLE,CHITTOOR

It is submit that, i have raise complaint regarding not getting water from tap to washing machine on 25.07.2022.later after two days technician came checked and he was told that no issues except some clogging in the pipe and removed he also suggested to us to use softener and tub cleaning liquids and told us to use the machine next day i.e.28.07.2022.we have paid all together including service charge Rs.3180/- from next day when we tried to use the washing machine the water again not came into the machine from tap. immediately informed technician i.e.on 28.07.2022 and he was told that he will come by evening on same day . from the same day till now he is not picking the calls and even the service centre here called so many times no one is picking the phone even after the lapse of 12 days. elderly people are staying with us they cant was clothes by hand .this people are not responding.deeply regretting for buying such irresponsible service company.the following are the persons contacting daily
1.Technicain -[protected] (call list appended)
2.IFB Local service centre-[protected] (call list appended)
3.Payment details for service on 27.07.2022 (Attachement enclosed)
4.Another contact in local service centre-[protected]
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Sep 14, 2022
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Aug 11, 2022
IFB Industries Customer Care's response
Dear Vijayabhaskar,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES
Verified Support
Aug 11, 2022
IFB Industries Customer Care's response
Dear Vijayabhaskar,

We apologies for the unpleasant experience you had with us. Furthermore, we have taken note of your feedback and surely convey it to our team for consideration.Kindly observe the machine and you may write back to us on our Email : [protected]@ifbglobal.com for any further assistance also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES
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    +91 33 3048 9299
    1 860 425 5678
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    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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