[Resolved] IFB Industries — ifb service very very poor

Bhavana Pathania

from Delhi, Delhi

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

My IFB machine, ELENA AQUA DX had a problem two-three months back reg water leakage. One of the very few times that my machine was opened by an engineer. Since that day the machine is having a problem whenever I operate it and your engineer is visiting almost every alternate day!!! Useless engineers who are neither able to figure out leave resolving the problem. It seems to me since the time my machine has been touched by these engineers it has started malfunctioning. They have replaced some part, they say it's ok and when I set out to wash clothes, the machine doesn't work!!!.
I am an elderly lady and calling ifb customer care on a daily basis is causing me lot of mental harassment.

Please send some technically sound and experienced person who can set things right and compensate me for my torture.

Service centre is vaishnavi enterprises, noida.

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Jul 21, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Jun 19, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternately you can write mail on [protected]@ifbglobal.com incase any further assistance.

Regards,
IFB APPLIANCES

Verified Support

Jun 19, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES