| Address: | Khinvasara woods ulkanagri aurangabad maharashtra |
Sorry to mentioned but since few days had experienced the disgusting customer service for ifb washing machine
In 2014 we brought ifb washing machines
Few days back machine suddenly stopped we called customer service centre
The technician came had have replaced one part n did some setting have taken 3000and told all other parts of machine are fine and replace the stand and told will work fine
Machine worked for one day next day again stopped we call the same technician on comg without checking properly he told need to replace drum and will hv to pay 7 k
This was a complete strange and gives clear picture technician hv only created problem to just take money n trouble customer which is just disgusting and for visit he ask for 600
After again calling customer care service they sent other technician but same story repeated n he also asked for visit fees
Finally we decided to buy new washing machine n we buyed new machine on 24 /01 /2022 from sai electronics ifb divya aqua sx model n service staff came for fitting
This service staff was totally harressing to take stand of 2000 n built aqua water 0f 1700 we mentioned dont require the stand since have just replaced n also water store is not reqd now bcox its optional
The staff was having a very bad behaviour n he mentioned straightly give money for stand n aqua otherwise I will not fix it n we mentioned not reqd stand but he went off telling without purchasing stand n aqua store will not fix it
This is a real threatening to customer
Customer is having full right to say what is reqd or not but you people seems we dont hv knowledge of machine n other parts just whole motto is to take as much as money ull can
Please note if my machine is not fixed by today on priority I will escalate the complain to the board of directors of haressing cm and just dragging the cm without service so that finally we gave to give money only
Sr no.[protected]
Awaiting for quick resolution
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