[Resolved] IFB Industries — ifb washing machine complaint not attended | |
His is to reference to IFB Washing Machine model IFB W/M Elite VX 7 kg 1000 RPM serial no.[protected] purchased on[protected] Your kind attention is invited to the complaint No [protected], dated[protected]. Accordingly a technician visited on[protected], charged Rs590.00 as service charge and reflected for the change of drum (tub). Again an amount of Rs 8590.00 was paid on[protected] towards the cost of the new tub. It was observed that the tub for replacement was a used tub, even this was pointed out to the technician and this has been confirmed as the amount has been received on the JOB CARD by the visiting technician. After the drum replacement, the machine was in WORKING CONDITION, however producing a negligible sound on spin cycle. Though the machine was in working condition, the technician advised for the change of machine shockers, and would next day to do so. On 16.03.2018, another technician visited for the change of shockers. When as within 15 minutes he left the house, saying very hastly that display board is out of order, where as the board was working when he first started the machine and left without changing the shockers. Its been almost a week, we are in a very disabling situation, not being able to use the machine in spite of paying and calling the customer care to address our grievance. My mother is very sick, and we urgently require the washing machine for fresh clothes. The whole experience has been very harassing for us. Please look into the matter. Regards, Pradeep Kumar Malhotra Registered Mobile No : [protected] Was this information helpful? | |
Apr 26, 2018 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Mar 24, 2018 IFB Industries Customer Care's response Dear Sir/Madam, Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Mar 26, 2018 IFB Industries Customer Care's response Dear Sir/Madam, Hope your issue has been resolved. Do write to us if you require any further assistance. Regards, IFB APPLIANCES | |
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Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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