IFB Industries — Ifb washing machine error

Ifb washing machine purchased on 25/8/2019...after using nearly 1 year it's displaying some fault attached in photos...actually we raise complaint over phone to ifb service members they came and check and resolve it but after one day same prob is raising.now it's almost 8 times happening.we are not satisfied with the service..same prob coming again and again and we can't use it further...please resolve it completely or exchange my product because it's just one year after purchasing..such a big company big product, is the lifetime is 1 year?? I can't accept this, , please resolve without making further lifetime same prob or exchange my product or I need to go consumer court...
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IFB Industries customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2021
IFB Industries Customer Care's response
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES
Verified Support
Jan 14, 2021
IFB Industries Customer Care's response
Dear Sir/Madam,

Hope your issue is resolved and you are satisfied. Please write back to us for any further assistance or feedback on our Email : [protected]@ifbglobal.com .We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/.

Regards,
IFB APPLIANCES
Jan 28, 2021
Updated by Kannanv06
Hello Madam,
They have resolved the issue. Again within 2 weeks we got the similar issue.
We requested some senior technician to resolve it. still you are sening same technician.
We wanted to claim the warranty. Almost 8 times we faced the similar issue...
please resolve it asap.
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