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IFB Industries

[Resolved]  IFB Industries — ifb washing machine gasket scam

Address:3-3-60/2 , New Gohakale Nagar, Ramanthapur, Hyderabad, Andhra Pradesh, 500013

I am sridhar moturi from ramanthapur, hyderabad, having ifb washing machine front loaded 6.5 kgs. There is a water leakage happening hence i called service centre number. A. S service centre team approached me and they said gasket problem and for which they demanding 5000 plus. When i checked with others the same is quoted 2000 plus. When we check the part cost in ifb website it's around 800 rs.
This is really called fraud. Need response on correct price including service charge and also action against the service centre who sucking customer blood.
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May 13, 2019
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Apr 11, 2019
IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Apr 12, 2019
IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES
Complaint comments 
2 Comments

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Comments

In my washing machine having too much heavy sound during spining and have already lodge the complaint on dt29/3/2019 and your service engineer came on 30/9/2019, checked and found bearing or drum problem.Today I contact but no reply received.
This is for your information and necessary action.
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IFB Industries Customer Care's response, Apr 11, 2019
Verified Support
Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternately you can write mail on [email protected] incase any further assistance.

Regards,
IFB APPLIANCES
Ph.no. [protected]
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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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