[Resolved] IFB Industries — ifb washing machine / irresponsible people of service point

 
2 Reviews
 Syed Sana on Dec 30, 2017
We are facing problem by ifb service point people at vijayawada in the month of june we have taken amc from them and day before yesterday we got some problem in washing machine we registered a complaint, today technician came and without any proper rectification just he is demanding for service charges at that time we told that we have amc, by listening he said if you pay 1050/- service charge then itself we touch the machine if not we go from here, after that we said we have amc in force if you are demanding we will fill a complaint against you by listening he went out by saying you can do as you like
Complaint marked as Resolved Feb 1, 2018

Complaint Status


[Dec 30, 2017] IFB Industries customer support has been notified about the posted complaint.
Verified Support
IFB Industries Customer Care's response, Dec 30, 2017
Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
IFB Industries Customer Care's response, Jan 01, 2018
Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES
Complaint comments  1 Comment     Updated: Share0Tweet0Share0

Comments

complaint no [protected], nil repair action till date. service engineer -[protected] is higly irresponsible and keep phone no off most of the time for follow up action.BRANCH COORDINATOR-[protected] -NIL FOLLOW UP AND NO FEED BACK-AREA MANAGER -[protected] -say i will ask engineer but very unhealthy and poor customer care by company rep and under taking the repair. NEVER NEVR GO FOR IFB PRODUCTS that is the lesson we learn.
IFB Industries Customer Care's response, Feb 5, 2018
Verified Support

Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
IFB Industries Customer Care's response, Feb 6, 2018
Verified Support

Dear Sir/Madam,

As discussed with you we need to replace the motor to fix the issue. Kindly let us know so that we can take further action.

Regards,
IFB APPLIANCES

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    IFB Industries - ifb washing machine / irresponsible people of service point