[Resolved] IFB Industries — ifb washing machine issue - spare not available | |||
I have raised the complaint to ifb washing machine service on friday (12th april 2019 ticket no: [protected]) for the problem with the tub and service men came on 13th as requested and asked to change the rubber and tub newly for senorita sx aqua 6kg due to bend in the tub. They told the spare is available and will replace. I have requested to replace the parts on today (17th april 2019), but they closed the ticket no: [protected] on 16th updated as customer will call and inform (I have informed already to replace it on 17th). They had four to five days time to get the spares and replace, but still they are saying spares are not available. Also, they are telling amc with rubber and plastics is not applicable for tamil nadu customers. Today, i have raised new ticket [protected], now they told the spare is not available now and will replace it on saturday 20th, but updated the ticket as pending due to customer appointment/re-scheduled. Tomorrow (Due to election) and day after tomorrow (Good friday) is government holiday. I don't have hope that the parts will be replaced on saturday 20th. I am really fed up on following up on this issue. Was this information helpful? | |||
Apr 24, 2019 Complaint marked as Resolved Thanks for following up the issue through phone and resolving it. Kindly make the resolution process to a week if the machine is not in runnable condition. IFB Industries customer support has been notified about the posted complaint. Verified Support Apr 17, 2019 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Apr 20, 2019 IFB Industries Customer Care's response Dear Sir/Madam, Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance. Regards, IFB APPLIANCES Verified Support Apr 25, 2019 IFB Industries Customer Care's response Dear Sir/Madam, Thank you for sharing your feedback. Do write to us back if you require any further assistance. Kindly share your valuable feedback. Regards, IFB APPLIANCES | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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