[Resolved]  IFB Industries — IFB washing machine - malfunctioning of - reg

Address:	North Goa, Goa
Website:	IFB limited

I am owning an IFB washing machine and I have taken an Annual Maintenance contract with IFB itself. Around one and half months back, I registered a complaint through the telephone number provided for the purpose. A person by name Shri. Kaviyarsu came and said, there is a small problem with the the door and it needs to be changed. However for the moment, it will work and if it completely falters you may make a call and I will come and repair the same. The door did not even last for a week and it completely failed. I tried to contact this person. He did not picked up the phone and once again I registered a complaint with the number provided for the purpose. No one came to attend the complaint even after a gap of 10 days. When I called the complaint registering number again, they said my complaint has been closed a few days back by the Chennai service centre with the narration that customer will call back on the issue. I wondered how it can be closed by them when they have not even contacted me let alone a person coming and attending to it. When I asked for Chennai Centre head number, they have given the mobile number of Shri. Imayavaramban. For the past 15 days, I am getting in touch with him and every time I called him he would say that he would enquire about the status and call me back. In a matter of few minutes another lady voice would answer me that the parts are not available, screw not available and some silly reasons would be sighted by her for not attending the complaint and even today (ie 26/9/2015) she has stated that the complaint will be attended only on Wednesday (ie on 30/9/2015). I don't understand what prevents them from attending the complaint. This shoddy work by IFB is unimaginable and highly condemnable.