[Resolved] IFB Industries — ifb washing machine model [protected]@400/1100/min sr. no. wtstr b

[Resolved] IFB Industries — ifb washing machine model [protected]@400/1100/min sr. no. wtstr b

J jia lal dubey from Riasi, Jammu and Kashmir

Redressal of my complaint registered with customer care under ticket no. [protected]. Number of calls for with jammu service centre on cell no. [protected],[protected] as well as with technician mr. Ajay (Cell no. [protected]) but nothing has been concluded till date after lapse of more than two weeks. Two days back i have received from phone no. [protected] with remarks as under:- Tkt [protected] was requested for cancellation owing to customer does not want to avail services. But no such request has been made for closure. Please help for redressal of my long outstanding issue. Was this information helpful? No (0) Yes (0)
Jun 14, 2018 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support May 14, 2018 IFB Industries Customer Care's response Dear Sir/Madam, We apologize for the inconvenience caused to you. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support May 14, 2018 IFB Industries Customer Care's response Dear Sir/Madam, As discussed with you by our team kindly let us know when you would like to go for an exchange, so that we can guide you on the same.Alternatively you can visit our website http://www.ifbappliances.com/exchange.html for more details. Regards, IFB Appliances May 19, 2018 Updated by jia lal dubey In response to redressal of my ifb complaint for washing machine, as advised by ifb team to visit nearest ifb store to my resident.I visited there & decided to purchase fresh one top loaded to sign 7.of kg aqua which is easily available in the at the ifb store at the cost of rs21500.00.after discussion with the ifb team on their cell no.they announced its negotiable final price at 15% discount on rs.24000.00 (marked price)I. ers20400.00, it means I will get an exchange of rs1100.00 in lieu of my old unserviceable ifb washing machine.Further, it is once again requested to look in to the matter with importance of my grievance for disposal of the same. Regards Jia lal dubey May 19, 2018 Updated by jia lal dubey Sir, I addition to above I am disatisfied with exchange offer proposed by ifb team. Please also guide me for further course of action. Jia lal dubey May 22, 2018 Updated by jia lal dubey Sir, The redressal of my complaint is still not attended by the service centre team seriously .The replacement of only a single timer part of washing machine as suggested by the technician of service centre which was not not arranged by them & forced me to spend more rs20400/=. Sir, I need repair & service only& not in a position to purchase new one as repplacement May 22, 2018 Updated by jia lal dubey Sir, It is bring to your kind notice that the service for replacement of a small part of a washing machine (timer) can be exchanged Only with exchange offer with purchase of new washing machine & exchane amount by way of discount of rs1100.00 in lieu of old washing machine.I am astonished with such an exchange offer.Sir, I am not in a position to accept such type of exchange. Offer& need only the repair of my washing machine. Please favour me to avoid further in convience. Regards Jia lal dubey May 22, 2018 Updated by jia lal dubey Sir. Very 2 poor response of complaint. NO Redressal till date. Instead of providing service to their customer.Force them for purchase of new one.why such harassment. Regards Jia lal dubey
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