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IFB Industries — IFB washing machine noise while drum is rotating

Address: Palakkad, Kerala

I have registered a complaint for repairing IFB Senorita vx 6.5 washing machine as there was some abnormal nosie while the drum is rotating. The technician visited and asked me to change the drum and the cost they said is 7900+ service charges +transportation charges (1000 in case bearing needs to be changed). This looks too expensive and when I connected with IFB customer care they said the drum cost is[protected]. Please let me know the actual cost for changing the drum of mentioned model.
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Comments

Dear gooner123,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care numbers [protected] or [protected] ) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards
IFB APPLIANCES
Reply
Dear gooner123,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care numbers [protected] or [protected] ) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards
IFB APPLIANCES
Reply
gooner123's [Complaint's author] reply, Apr 6, 2023
Ticket number - 1011101602
Contact number- 9946322915
I got the drum replaced for 4450 after raising this complaint.
Reply
Dear Gooner123,

Hope your issue has been resolved and you are satisfied. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care numbers [protected] or [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES
Reply

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    +91 88 5376 9434
    1 860 425 5678
    +91 33 3048 9299
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    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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