IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 65%
Submit a Complaint
4623
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
up
300
down
130
1860 425 5678  (BSNL & MTNL)
up
274
down
141


Mobile:
Mobile:
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203
down
132

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
65%
Complaints
4623
Pending
44
Resolved
2987
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries Complaints & Reviews

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IFB Industries — washing machine defect [Resolved]

 mnikita on Nov 15, 2017
Bought a machine. Last year and fed up. With its service as it stops working every week a technician had to be called and used to. Make fake promises too us.. It needed constant attention. And have been an. Irritating job to. Keep. Calling the in customer care... Sheee waste of money.. Behaviour of the service provider miss niharika is also bad... She banged the phone after listeneing to our conplain. And there was no respond from their side..
Worst. Companybworst service. Ifb horrible....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — complaint # 1103936916 [Resolved]

 mahedran_p on Nov 15, 2017
To whomever this may concern,

This information is to highlight the negligence, inability and failed service to customer so far. It has been almost four months since my washing machine stopped functioning and ‘no service’ is returned from your end since your last response to the ticket. The current situation has created a massive doubt on your teams ability to provide any sort of service at all and i’m deeply disappointed with the way this has been taken up so far.

I walked through and called the local ifb point support but they use say will send the person but...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — complaint about washing machine [Resolved]

 Misbah Bari on Nov 14, 2017
I have a washing machine which is not functional since last two month. Repeated call to customer care and email to ifbcare yielded no result. My complaint no[protected]was closed but my machine was not repaired. My machine is under annual maintenance. Despite it machine is not repaired. I have contacted local service centre at patna and ifb branch office at patna but to no avail. My repeated email to mr borker ifb marketing in charge could not help me. My washing machine is front loading type model issxelite 5.5 kg....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — bad attitude of area service people and very rude don't even know how to address customers [Resolved]

 ganeshwarrier on Nov 14, 2017
I am using ifb elena steam washing meshing for the last 4 years.
Unfortunately my machine’s detergent dispenser drawers broken. I register a complaint regarding my complaint. After 2 weeks i got a call from trivandrum customer service centre did any technician attended your complaint..? Again after 1 week i got another call from the same service centre
When i asked for the detergent dispenser to be replaced the trivandrum ifb service centre, the service manager refused to sell the spare part and said that they would replace if i pay rs 600 as service charge plus 200 being the cost...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — demo & installation request pending - no contact from ifb. [Resolved]

 rohitbansal.sync on Nov 14, 2017
Hi,

Registered mobile number - [protected]

I purchased ifb washing machine on 6th novemeber and demo-installation request was raised for 7th nov. I have not received any call from ifb and when i called customer care, they said my door was locked, i re-initiated the request multiple times on 11th, 12th, 13th, 14th nov and i have called ifb multiple times but still no response. None of the contact numbers of service center or branch are working. They are not picking calls. My pincode is 201009. Please tell me who is going to install the product. This is not the kind of...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — replacement of microwave [Resolved]

 Anilmk on Nov 14, 2017
Ifb industries — new microwave not working.
I have made complain several times on ifb call center and they gave me local service provider number to contact.
Every time i call them they just say the technician will come today and make a false statement.
They cancelled my complaint saying i was not home but till date they never come (Ifb ticket number [[protected] ]).
Now i have the new number but nothing has been done on it.
Ifb does not reply to my mail conversation as well....
Complaint comments  Read comments Complaint category Appliances

IFB Industries — ifb serena 5.5kg washing machine [Resolved]

 D.C. Khandelwal on Nov 13, 2017
I logged complaint of my above washing machine at 16.35 hrs of 11/11/2017 to your representative jyoti and she didn't give me complaint no and told me that it will be attended within 48 hrs. I again called your customer care department at 11.46 hrs and mr jaffa told me that my complaint is not registered and took it at 11.52 hrs and he too didn't gave me complaint number as there was problem in your system and noted in some register manually. He assured me that it will be attended within 24hrs. After a lapse of 26 hrs i again called your customer care and i was told that my complaint has not been...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — pf amount not received

 Akshataacharya on Nov 13, 2017
It's past one year after applying for pflstill on yet received the amount neither i have received back the documents which i had posted to the concern department. I tried contacting the concerned person but no use. Never received the calls which we made nor replied back. Why our pf amount is not given back to us.? If there was any mistake in our document then send back our documents atleast.
Hope this website help us in getting back our pf amount....
Complaint comments  Read comments Complaint category Employees

IFB Industries — non installation and demo of new washing machine [Resolved]

 Gargji on Nov 13, 2017
I had purchased ifb 9.5kg fully automatic machine on 10.11.2017 in ludhiana (141001) but till date no body has visited for installation and demo. We have been calling in customer care but nobody is paying head to our requests.

This is quite lacklusture approach by a multinational company by not sending their representative for installation and demo of a washing machine....
Complaint comments  Read comments Complaint category Refrigerators

IFB Industries — washing machine tl65rcg [Resolved]

 RPsahota on Nov 12, 2017
I purchased tl5rcg washing machine on 2 sep 2016. It has 2 years warranty.
A complaint of heavy noise while spinning was logged on 30/10/2017. An ifb engineer came on 1/11/2017 in the late evening. He advised to use descale after every 15 wash. He used one descale and said that the sound will go now after 2 wash. But the problem continued till date even i used one more descale.
Please send a capable engineer to tackle the heavy noise while spinning....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine spare parts price sheet. [Resolved]

 Rajesh Doyijode on Nov 12, 2017
I have a ifb senator 6kg, washing machine. It developed a problem a couple of days ago. Called ifb customer care, they sent in some technicians. Technicians said that the motor needs to be replaced. I requested they get me a ifb genuine spare parts motor, which they agreed to.

But when they got the motor, there was nothing on the motor which identified it as an ifb genuine part. No sealed packing, no hologram, nothing. On top of that they wanted to charge me 8000 rs for this motor. To make matters worse ifb doesn't have a spare parts rate card anywhere on their website. How should...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — repair of washing machine and misbehave [Resolved]

 pkggyl on Nov 12, 2017
I am parmod kumar working in ntpc as addl genaeral manager. I am posted outside. My wife and daughter staying in noida and using washing machine. Our washing machine (Ifb make) is 5 years old. Our complaint ticket no. Is [protected]. Technician came, and asked that your washing machine tub is faulty. Service center rang me and told that tub, bearing and some pipe to be changed and cost is 7000/-. We asked him to repair. While repairing drum was also damaged, seems carelessness of technician. Then next day he changed parts and started machine without load. He took 8360/-. When machine was tried on...
Complaint comments  Read comments [1]Complaint category Appliances

IFB Industries — ifb microwave oven 23bc4 [Resolved]

 kk.gbpant on Nov 11, 2017
I buy a microwave oven from flipkart. From demonstration day till not it's not working and technician send report to flipkart problem resolved. But till today problem is not resolved and ifb microwave is not in condition of use. The ifb products quality is so much bad, they start creating problem from first day. Regarding this problem i informed to flipkart but they also not responding properly. Ifb take guarantee, after technician visit this not happen again...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — senorita-vx washing machine-poor service from the service centre reg. [Resolved]

 sathyakumaran on Nov 10, 2017
We purchased a senorita-vx model washing machine on 23/08/2012. Since the warranty was over and the machine was faulty, we complained. The person who came from the service centre, promptcare, trivandrum have changed the controller saying that it was faulty and we paid 6200 rupees. Jjust after 6 days, it is again faulty. Very poor response and service....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine

 Ramakrishna dodda on Nov 10, 2017
Already complaint had been booked..We have warranty...But still it become 2 weeks ...No service had been provided... tkt no:-[protected]...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — withdrawal of extended warranty policy [Resolved]

 V S Negi on Nov 10, 2017
After acknowledging my mail dated 28.10.17 no response is coming even after my follow up on 02.11.17 on you mail id given below

Customerservice@ifbglobal.com

My query was 'have to withdrawal your extended warranty policy system as your website is not showing the details... But at the time of purchase and demo representative it was there'.

I shared my observation to customer care but he informed extended warranty & amc are same thing which is not correct.

No respond from a brand like ifb really hurts us.

Regards
Vikas...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — spare motor washing machine

 Dikken Mehra on Nov 10, 2017
1.Half the time your toll number does not work.
2. All your executives only lie.
3. My motor to be delivered in sambalpur around 20 days back still has not reached Bhubaneswar.
4. Neither the local service people nor Bhubaneswar are ashamed of their inept service.
5. Please don't sell machines if you don't have the spares.
ONE TIRED CUSTOMER...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — after sales services [Resolved]

 Ankur Kumar Kapoor on Nov 9, 2017
I have registered a complaint for my ifb mocrowave for its door handle replacement on 24th october under the booking ticket number [protected]. No emgineer visited me uptil now that is 9th nov, 2017. I called customer care center two times in 15 days on my part to follow up with them and complaining them both the times that no enginner visited me and both the the time they did not responded me back. This is very annoying. I am very disappointed with ifb after sales services. Once the engineer called me after my second follow up to fix time to visit but then he also did not visited and i am not the...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — ifb washing machine - not functioning [Resolved]

 Arumugam Palanisamy on Nov 9, 2017
Make: ifb
Model: executive elite
Contact no.: [protected]
Name :palanisamy arumugam
Address : 46, first avenue, kalpakkam (Changed from 8, second street, kalpakkam)
Problem:
Ifb washing machine is not working. It is creating lot of sound while it is spinning. We had given the complaint over phone 10 days before. But the problem is yet to be rectified.

It appears that bearing has gone bad. Healthiness of the drum and shaft need to be checked. It is under amc

Please attend at the earliest....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — complain about service center [Resolved]

 Srinathrama on Nov 9, 2017
I bought a new washing machine on 7th november and still the service engineer didn't approached us for demo. We are in trouble for these two days because they are not responding properly. We don't know the route to resolve this... If we are calling to service centre they are skipping our call by telling some reasons and if we call to customer care they are also not assisting us properly... They are not giving us the solution...
Today morning i called customer care for the same problem... They are telling that our demo was cancelled by service center end because of plumbing issue in our home......
Complaint comments  Read comments Complaint category Washing Machines

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