IFB Industries Complaints & Reviews

Hi IFB Customer Service,

I am writing to express my extreme frustration and disappointment with the abysmal service I have received regarding my malfunctioning AC. Despite lodging a complaint, no one has bothered to reach out to address the issue. The error code "E0" has persisted for the past 10 days, rendering our AC completely unusable.

During a recent call with your customer service team, I was assured that someone would visit to check the AC. However, no action has been taken so far. This level of negligence is absolutely unacceptable.

I demand immediate attention to this matter. If prompt action is not taken, I will escalate this complaint further.

Below are the messages I received:

"IFB Ticket no- [protected] has been pending due to Customer Appointment/Re-scheduled."

Even after writing an email to [protected]@ifbglobal.com, I have not received any response. This service is the worst I have ever experienced. If this issue is not resolved today, I demand a full refund and will dispose of this useless equipment. It's better to buy from another brand than to deal with IFB.

I am writing toregister a complant regardingmy IFB washing machine model TL SDIN 9.5KG AQUA . which i originally filed on 14/5.24. the issue with the machine is not solvednotake action
despite registering yhe complaint earlier, the problemhas not been solved .i have not received any uupdates or service from your team since then.
for your reference my contact details
M S KUMARAN
MONIKA TRADERS
[protected]
[protected]@GMAIL.COM

I have ordered the Washing Machine from IFB industries through online on 18 April 2024. After 3 days their technical team visited our home for installation and informed us that the washing machine is a defect product and not to use and that will be replaced with a new one in a weeks time. After a week we have been following up with the technical team for the replacement on a daily basis. Initially they have told they will replace in 2-3 working days. After they have stopped responding to the calls. Whenever we call customer care, they say will replace it in 24-48 hours and that has never happened. Recently I have raised complaint and escalated throught ticket No;s - CB[protected], WA20264686 and WA20265082

We are literally tired and frustrated following up with them.

Not working properly my washing machine

Hi IFB team,

Location: Bobbili, Vizianagaram Dist, Andhra Pradesh 535558

Quite unfortunate to raise a complaint on the service from a well-known washing machine brand in India, which is IFB. My washing machine is in warranty period and technician is shown very much unprofessionalism. Handling the washing machine not with care.

Ticket # [protected] - The technician visited my home and told me that a spare part is required to get from IFB and the order takes 1 week. He told filter needed to be added with customer cost, de-scaling packets 5 worth 1000 INR and service charges 800 INR, and a few more. After that, he cancelled the ticket saying the customer did not respond. Trust me that we are following up with customer service every day almost, please check the records.

I raised another service ticket # [protected] on 10th May for the same issue. The technician visited my home without prior information, and when the power was off at my home. He replaced the part and left without testing. And he closed the ticket. I don’t understand why IFB technicians are doing repairs when electricity is not there at home and closing the ticket without verifying whether the issue is fixed or not. While repairing, and handling the machine is ridiculous, we are not happy with the way he handles the machine. Another silly thing is, they are trying to cancel the ticket today.

The customer service team same says they have escalated the issue and the technician will tomorrow. Every day I was required to stay at home without going to our regular work and waiting for his call. But the technician won’t attend. This is the practice that I have been making for the past 3weeks. I am not sure still how many days I need to wait for my washing machine to get repaired.

May I expect a technician to fix the issue at the earliest?? Can be a senior technician who can handle the machine with care?

I have raised a IFB washing machine repair service (IFB Ticket [protected]) on 24/04/2024, technician visited on 26/04/2024, and told that that part will be replaced, and he will come back within 2 days with parts and fix it. However, he did not visit, when I called him, he shared number of Mahaveer Singh (who is managing IFB service in Jodhpur). I called him, he said technician will in next 2 days with parts and fix it. Again, after two days when I called him, he asked to share pic of broken part on WhatsApp (even still he did not order or took any action on that). After two days when I called him again then, he acts like he is not aware about my issues, and asked to share technical number, who visited, I shared, now he is saying he is not our technician??? After a long discussion he said parts on order and issue will be resolved in 2 days. After two days no response, now When I called him (Mahaveer Singh) he just blocked my number, I am not able to connect him. I called to dealer, they just said we cannot do anything call customer care only. Even for last 15 days connecting with customer care not receiving any proper response. In last conversation with the customer care representation, then connected with me Mahaveer Singh, even on call he was rude and not responding properly. Customer care representative saying we cannot do anything we connected you with him, now you can contact him directly??? they are not even taking any responsibility, just saying issue will be resolved properly. I am just mentally disturbed and harassed, washing clothes for last 15 days by hands. I have made a mistake by purchasing IFB product.

I requested for a AC servicing on 3rd April (free service as product was under warranty) from IFB. At the time registering for service, the customer care guys told to check company id's of the AC servicing guys. I was told to reject the service if they had no company id. When the AC service guys came they had no company id, so i sent the guys back and asked them to send guys with proper ids. Even after repeated escalation(around 4-5) they didn't send anyone. Eventually they sent other people but they also didn't have company ids with them. But seeing no hope of not getting any other persons to do the servicing, I allowed them to do the servicing.

But the AC service guys did their work very poorly. Proper cleaning was not done. On requesting to do proper cleaning, they said that in free service you please expect only this much.

But I didn't give them the code to close the ticket. TIll date, i.e., 9 May apart from email conversations(occassionly) IFB has not even bothered to take interest in resolving my issue. They even haven't offered to redo my servicing.

IFB is more concerned about money than customer satisfaction

Our washing machine is senorita aqua 5x 6.5 kg front load. Now machine is not working properly. So your technician is telling to replace Drum along with rubber and one more part (I forgot its name) is it so? Is it not possible to use the old rubber which is in usage?
01 Now my question is what are the parts to be compulsorily replaced along with drum?
02 Three months back your technician had brought and replaced the said machine motor for 4000 Rs. is it correct price?
your technicians always bring spare parts with sealed cover which does not have MRP on the cover. so that they can cheat both the customer and the company. How can we come to know the price of the spare parts.
please let me know all these . I'm waiting to get my machine repaired immediately as soon as I get answer from your side.

Background:

We had marked a complaint as resolved after the CEO intervened on our request that was ongoing for months,
but today Ms NUPUR SINHA, head of IFB social media team was found COVERING UP for her team's REPEATED UNETHIHCAL CONDUCT by BLOCKING reviewers/comments reviewing IFB on social media, DISOCNNECTING CALLS RUDELY and NOT CALLING BACK
This OVER MONTHS

Further, Ms NUPUR SINHA herself was found encouraging the same by DELIBERATELY evading transparency for motives that can only be SUSPECT even though we offered our time to help her with being transparent, on a platter. She is clearly and deliberately part of the problem

We wonder HOW such practices are STILL being allowed AFTER we brought them to the attention of PRUTHIRAJ PRADHAN who assumed charge on behalf of the CEO Mr RAJSHANKAR RAY?

Actually the issue started on feb 11, we have issue with the washing machine and we booked service slot by calling service center number.2 guys with ID card vistied our home and did service and charged 2890 and let.Now on 10 march we have the issue again and another guy visited and our home and stating that the previous guys are not from our franchise, we terminated them 6 months. And now again they are charging service charge and forcing us to close the service ticket.they are really rude and irresponsible.IFB ticket:[protected].and charging 890 instead of 590.

Dear sir,

I was purchased washing machine in last 2 year back with 4yrs warranty, i have problem with machine and service engineer visited last 40days back they told t his model out dated
still machine service not completed, unable to complete my regular work
pl. repalce the washing machine immediately

surendran
moorthy nagar
villiyanoor by pass
pondy 605 110

I brought the washing machine from flipkart(Order Id OD[protected]. Washing machine was delivered on 19th Feb but not installed until 3rd March. In their system mentioned as it's installed but actually it is not done. Please help in this.

On 19th Jan 2024 I have given complaint regarding the sound coming from the washing machine the technician had come and said problem is with suspension needs to be replaced but till date that is 01-03-24 complaint no [protected] the issue hasn't resolved

I have IFB microwave oven (20sc2). Which is being trip automatically on power plugged . For the same issue i had lodged the complaint on 24.01.2024 or on before also over the portal as well as on customer care also. Problem still persist however IFB technician closed the complaint as mentioned resolved . and further complaint is not taking as showing already complaint exist. pls do needful . and take necessary action to penalize the assigned regional IFB agency.

Regards
Vinit Gupta
[protected]

It been 2 weeks. I registered a complaint for my IFB washing machine. Complaint no WR[protected] dtd 7th Feb 2024
Despite several follow ups no action has been taken and washing machine is still not fixed.

I have raised complain many times with your customer support number but they said they will send technician but no one came

Water draining system of the washing machine is not functioning properly.

Mydetails:N.Rajamani, No.16/13old Vinayagam st.west mambalam.
chennai. 600033. TN.
Product.IFB Dishwasher: Model:Neptune DVX1plus:
AMC:[protected].
complaint:mother board failed to operate.
complaint Ticket no.[protected]dt.01.02.2024.
grievance : complaint unresolved for the past six and more days.
Enquired for status of complaint with IFB ececutive.
Executive replies "SPARE NOT AVAILABLE":
My feeling:Executive is indifferent and gives a nonchalant reply
shregging his responsibility.
My age:86years:My wife:80years.
Dishwasher is an essential component indaily kitchen core of work.
you executive failed to understand our mental and physical agony due
to the absence of dishwasher assistance.
My proposed action:Approach Consumer Grievance Cell if the problem
not solved by 07.02.2024.

I have purchased Washing Machine in Oct 2022 and my machine is working fine. On 23rd Jan, 2024 I got a call from the franchise service centre of IFB and they insisted that I should get a Warranty service done . Personnel by the name Mr. Majit visited my house and his entire focus was to sell products to me. After his visit and after completion of so call WARRANTY SERVICE, my machine started giving problems.

On 5th Feb, 2024 when I registered a complaint with IFB, delaer personnel visited and was able to identify that the earlier service personnel has reduced the water pressure and have blocked the pipe from where coolent/fabric conditioner is consumed by the machine.

Although my problem is resolved, I would like IFB to take strict action against the personnel and in future if I get any problem with the machine because of this, I should either be compensated or my machine should be replaced..

My Washing Machine is under Warranty, Purchased it in Oct, 2022. Service Personnel by the name Mr. Manjit, from a Franchise Service Centre visited my house to perform a free WARRANTY Service (pl. note I never asked for it) and after his visit my machine started giving problem . Machine which was working absolutely fine started giving problem after warranty visit).

Then on 5th Feb, 2023 when a dealer personnel visited, he said that the earlier representative had reduced the water pressure and has blocked the pipe from where conditioner for fabrics flows..

Although my problem is resolved but I would IFB to take strict action against personnel who are there to sell their products and create a problem for the customer under the name of free service.