IFB Industries Complaints & Reviews

Hi Team,
Greetings!

This complaint is regarding an order placed on 9th April 2023 for a washing machine with model name TL-SLBS 9 KG AQUA with order # [protected].
Order was cancelled on 11th April 2023. But refund is not yet processed.
Can you please look into it.

Thanks & Regards,
Pranav

I have purchased AC and it is still in warranty . Company and seller promised me free service in warranty period. I resister a AC request through IFB customer service number on 15 April . I got ticket number and it was said service agent will contact me soon. But date 22 April i did not called by any service agent. I did many follow up with customer care . they promised every-time that today it will be done but nothing happen till date.
And today they marked my ticket resolved with providing any service.

My ticket number is [protected].

Please take this matter and advise me

Thanks

My washing machine is under warranty. But not working. Engineer forces 5000rs to repair the machine. My machine ifb 6.5 aqua fully automatic.

Product out of warranty. Still got a call from free service from IFB partnering agents. He came and insisted us to use filters if we want to increase the life of machine. We agreed and paid for it trusting IFB goodwill. He put the filter at the censor outlet and we used the machine for few days, it stopped taking water. Now, we called the person again and he said censor not working. I told him it's your responsibility as the fault has come only after you installed the filter. He asked me to register a complaint and he will get it rectified. After that he not only stopped taking my calls his, boss Shyam also didn't cooperate. Why we got a free service call from Shyam. IFB now says they have not sent anyone for free service. This agency (IFB certified) purposefully calls owners of out of warranty machine and making money. Why we are the sufferer? We trusted IFB and bought two products and now feeling cheated. Expecting IFB to give take care of the issue and fix our washing machine. But, to our surprise, IFB also not responding to our complaint over email. Is this a business ethics of a company like IFB.

Dear Sir/Madam,

I am writing to express my extreme dissatisfaction with the services provided by IFB Industries Ltd.Invoice bill is attached for more reference. I recently purchased a new split air conditioner from your company, but I regret to inform you that the product was defective and has caused me a lot of trouble and inconvenience.

From the very beginning, I have been facing issues with the air conditioner....

Please refer to the mentioned request Id number towards service of my AC raised on[protected].

However the same is yet to be done. I have called up your customer care number at least 4-5 times and raised the service request/complaint through your whats app aswell and escalated the same (Your escalation request reference number is WA230113 & escalation request reference number is WA229927) but all in vain.

Your technician is yet to visit and complete the service. Moreover your office/customer support team have no control over the service engineer/team towards the inconvenience of your customers.

This appears as gross unprofessionalism. Is this the way you service your customers?

I have purchased IFB Washing Machine from Croma and I complained for repairing to Croma and IFB both but after 4 or 5 days IFB company taken our complaint and assigned to Mr. Vikas- Mobile No. is [protected].

My wife got call from him on 13 April 2023 for repairing washing machine and after that decided that he will come around 6:00 PM for repairing the machine. But he did not reached and after one hour I called to him that why you did not come then he abuse me my mother and my sister and cut the phone.

This is very unprofessional behaviour from his side and we cant aspect that these types of behave I am facing after purchase a product from Croma and IFB.

I request that Kindly take necessary action against him.

Thanks & Regards
Chaman
M No [protected]

We had purchased a IFB dish washer appliance recently and got and issue, raised complaint with IFB tkt no:[protected] on 03/April/2023. Till now no action was taken on that tkt. Previously also raised complaints from IFB store itself, but no action. After sales service of IFB too worst.
Almost 3 months back I purchased this appliance and I hardly used it to due to recurring issues and getting service is to hard from IFB.

I have IFB washing machine, paid AMC also. The machine gives E1 error as soon as switch on though the door is closed. After so many times call, a technician was sent, he lifted the door little bit up and close it then the machine ran. in between if power cut happends the door automatically gets open again gives E1 error. this time not at all closing though we did as technician suggested. this time again so many time call to IFB service center. finally technician came and suggested that the door should be replaced but that will not be covered in AMC, I said ok, place order I will pay for it. I again asked temporary fix if they can do. they said sending technician. still waiting but no technician waiting. just look at the incident for E1 issue has been continuing for a month still it is not resolved . in first visit itself they figured out the issue but no solutions provided. at lease they could provide temporary solution like adjusting door or could see why lock is not holding, not at all analying the issue . simply coming and going, so asked the AMC back. the person in local service center says check with IFB company not with service center. Kindly look into the issue.

This is not only the issue. though you pay AMC, they do not considered about it. Every time we have to beg them to resolve the issue

I have raised complaint for my AC servicing on 15th Mar'23 with the complaint no. of [protected] for which technician can but problem not resolved & he closed the ticket & again asked to raised for which again complaint raised on 28th Mar'23 with the ticket no. of [protected] which is closed without even visit. Again talked to customer care & he raised again new ticket on 2nd Apr'23 with the ticket no. of [protected]. Surprising with the continuous follow up with customer care this ticket is again closed without visit. I am very much fed up with the system & mentally got harassed.
I want justice for both my financial as well as metal tension as its warranty got expired after 14th or 15th April'23 tentative.

I have paid amount on Nov'2022 to a technician from Akshara Enterprise, siddipet, for one year AMC, and got receipt for same.
However same was not updated in online of IFB,
Recently my washing machine got damaged and need drum replacement, but the technician was insisted that it was not under warranty, hence the replacement is chargeable. I shown him the receipt of AMC payment but his was telling it must be come in online then only we will accept it for free service.
Last one month machine was not working. After paying for AMC also I had to suffer. I was keep on calling to customer care but no one giving proper resolution and keep on dragging.

Sub : Service not provided till date, deficiency of service after collecting AMC payment

Ticket No : CB[protected]
Ticket no :. [protected]

PFA herewith scanned copy of microwave oven 2 Years AMC paid Rs 2950/- receipt no 2222 .Cash collected by V Care executive Mr .A .Paunraj Mob no :[protected]

But till now no any update from your end regarding AMC registration, SMS also not yet received. No service confirmation.

Arrange callback immediately for quick resolution

I has been a customer of IFB with front load washing machine since 5 years 2 months back i got a problem and registered a complaint for that the technician had a visit and told that bearing are lost it would be covered under one year extended AMC warranty. No replacement done, we called the service center for more than 5 times in last 2 months everytime they are saying we will send person tomorrow sir !! infact many tomorrows gone no one came untill now . this how ifb behave with customers who had warranty ? if i am out of warrenty they would have visted n number of times to make a business !! please resolve the issue .. i enclose details in below

I have registered a complaint for repairing IFB Senorita vx 6.5 washing machine as there was some abnormal nosie while the drum is rotating. The technician visited and asked me to change the drum and the cost they said is 7900+ service charges +transportation charges (1000 in case bearing needs to be changed). This looks too expensive and when I connected with IFB customer care they said the drum cost is[protected]. Please let me know the...

I have purchased 2 pic of ac in 2021 and both ac was company folt
Complaint in sevice centre there respon poor

Hello

Myself shaheera Abdu booked an complaint in my mother's name Sunitha Abdu of our ifb automatic washing machine today morning calling in ifb centre tirur with phone number[protected] which is the nearest centre to my place valanchery.

I called them today morning at 11:09 am.
A lady picked the call and written the complaint and phone numbers.
So i asked her shall the technician come today...

Hi,
Raised complaint (Ticket No: [protected]) regarding faulty washing machine component which needs to be replaced by IFB Team.
Request raised: 20th March 2023
Today is 27th March 2023 (Day Ended)
From Fri (24th March 2023) till today, I am getting assurity and assurance from Service Center / Area Head that part will be delivered today and service will be done today but till today it is not serviced and now again Area Head is saying that tomorrow it will be done
Area Head: Jaydeep Pandey
Service Center Coordinator: Ziyan
Service Center Name: Shree Sai Services Center
Due to their fake promised its creating lot of trouble for us. If same part would not be under warranty than probably service would had be done in 2-3 days

The machine isn't working at all

IFB person came for general check up, he opened everything and cut wires and all even though there is no problem. He did not fixed the wires and water pipes correctly, mentioned as it is night he told he will come next day morning. But did not showed up.
I tried calling that person Rakesh - [protected] but did not picked the call.
The worst part was I tried calling the customer care number - [protected] and their response is worst.
Tried calling the other numbers [protected] & [protected] but some bot answered it but I did not received any call back after that

Hi,

I was under AMC period till 2nd January 2023. I was regularly complaining about the jerking/shivering of machine even after replacing the shock absorbers and sound from water injector. Due to the negligence from service center employee it was not addressed. He was examined the machine under AMC period and but could not find any faults. Due to this I dropped the plan of continuing AMC.

Now I heard a sound while spinning the drum. I asked the service center to get the AMC from 21.03.2023. The same technician came and examined and suggested replacement of drum. It will cost Rs:6500.
He again asked me to take AMC since I was not informed the service center about the complaint but only about AMC. He even told about that he cannot guarantee since i am not willing to take AMC.

I need a proper explanation why the service person neglecting my warnings under AMC. This cost me 6500 rupees since it is out of AMC for a month.