IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 66%
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4731
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
up
327
down
135
1860 425 5678  (BSNL & MTNL)
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283
down
145


Mobile:
Mobile:
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213
down
133

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
66%
Complaints
4731
Pending
36
Resolved
3092
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries Complaints & Reviews

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IFB Industries — unethical and unprofessional behaviour by ifb service centre people [Resolved]

 Nita Sahney on Jan 3, 2018
My ifb washing machine stopped working so i contacted the ifb service centre people. Their technician visited me & after checking it tol me that the drum was broken so will have to change it & the bearings. The estimated cost was 5- 6 thousand rupees to which we agreed coz we trusted them being company people.
When they didnt revert after 3-4 days i again called them up andon enquiry was told that since it was an old machine it was taking some time to procure the parts.
After 2 days they got the parts & started repairing the machine.
On opening the machine was tol that it...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — eva aqua sx [Resolved]

 SMZ Abidi on Jan 3, 2018
Dear sir,
My washing machine was checked by local ifb service centre representative, they informed that the drum is damaged. The spare drum is not available here immediately for replacement and it will take 4-5days for making spare available. Kindly arrange and make spares available immediately, in order to get the machine repaired as early as possible.
Thanks...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — fraudulent sale of company manufactured/promoted products [Resolved]

 pooja.kumar on Jan 2, 2018
I am writing this complaint with great disappointment, yet again, from the so-called ‘leading brand in washing machines’ – ifb.

While i let go of the bitterness of my first experience just a little over a year back with ifb and its team; my recent experience – a bad one at that, yet again, has only reaffirmed my initial thoughts of ifb being a brand that, in the recent times, is only living off the goodwill that it had earned for its products and services once upon a time, long time ago. These bad experiences, not just mine but of several others, as are clearly evident from...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb microwave oven 20sc2 not working [Resolved]

 hariprasath578 on Jan 1, 2018
Hi,

We bought a ifb microwave oven (20sc2) from sps tv palace in thiruvallur, tamilnadu on[protected]. We didn't get demo. We tried to use it but its not working. We just tried to make some hot water, but the turn table in the oven is not rotating.

So we called ifb customer care, and opened a ticket. The service person called, but he didn't came.

Ticket number — [protected]
Name - hariprasath
Mobile number - [protected]

Name in bill - mohanasundaram
Mobile number in bill - [protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — washing machine servicing [Resolved]

 m10abhik on Dec 31, 2017
This is jagannath mallick (Mobile-[protected]).

I made a complaint through phone call on the following number:[protected].

I received ticket number on 6th december through sms.
It was mentioned in the sms that ifb service technician will contact shortly.

But till now, they have not contacted.
They are very unprofessional whenever it is a time to resolve a complaint.

My ticket number is [protected]....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — dishwasher stops mid cycle [Resolved]

 parth96 on Dec 31, 2017
I have come across many shameless people, institutions in my life but have never seen such a shameless company as ifb. They are shameless to that extent that they don’t even bother to call their genuine customers when the junk they sell starts to fail. Bought a dishwasher ifb vx and right from the start it started giving problems. Stops mid cycle and needs to be started again and again. Made a complain 4 or 5 days ago, but still waiting for the angels to call and deliver us. Each time you call the customer care they give a non-existent number and assure service. Many of my friends dissuaded me...
Complaint comments  Read comments [1]Complaint category Appliances

IFB Industries — washing machine model senorita vx 6kg [Resolved]

 Dinesh Ahire on Dec 31, 2017
1) ticket 12925780 : 10.05.2014, 2) ticket 13006508 : 23.05.2014, 3) ticket 16460520 : 19.01.2015, 4) ticket 15488760 : 07.05.2015, 5) ticket 16356257 : 05.09.2015, 6) ticket [protected] :23.09.2017 7) ticket [protected] : 23.12.2017.

I have faced this much of complaints for the washing machine senorita vx 6kg.. During warranty period service engineer was not visited for the servicing. Problem faced for the spares which are working main parts as drum bearing, drum broken, panel board corrupt etc. My request to ifb has to visit & find out the root cause of frequent breakdowns. It will...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb washing machine / irresponsible people of service point [Resolved]

 Syed Sana on Dec 30, 2017
We are facing problem by ifb service point people at vijayawada in the month of june we have taken amc from them and day before yesterday we got some problem in washing machine we registered a complaint, today technician came and without any proper rectification just he is demanding for service charges at that time we told that we have amc, by listening he said if you pay 1050/- service charge then itself we touch the machine if not we go from here, after that we said we have amc in force if you are demanding we will fill a complaint against you by listening he went out by saying you can do as you...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — warranty service issue [Resolved]

 udayak82 on Dec 29, 2017
Dear sir,  

I was purchased ifb washing machine 2013...

Last four years no service persons came and check. Even though we are following last six month no one is came and check my machine..

Mean while my machine is not running now.. Ifb service persons came and checked last day he said pump issue... And he said last four years is not clean pump filter that why problem is comes and he said warranty is over now last month it self...

Issues not our side because no one came and check last four years.. Kindly replace the pump free of cost...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — ifb's ignorance to customer calls and requests to visit as well as making unfounded accusations [Resolved]

 Moriarty on Dec 28, 2017
There is a ifb service engineer who doesn't attend any calls made to him. He has also not returned the excess money that was paid to him. He leaves other people's parts at our home. He has made unfounded accusations about us which has led to a severe accusation made against us. His name is ganesh his number is [protected]. He has been here coming to our house for couple of years and this thing makes my parents furious. He must have reported that we use our machine for commercial use which is making our contract with company void even if it is not so....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — delay in service for attending problem of heavy vibrations in my senorita washing machine [Resolved]

 NATHURAM JAIN on Dec 28, 2017
Complaint no[protected] ft.15/12/2017 pending still reg. Heavy vibrations and machine shifting during operation of the sonarita washing machine. Despite repeated complaints and visit of ifb technicians problem still persists. This complaint may prompt co. To take note and take action to resolve personal problem as we have been same complaint earlier also....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb washing machine leakage [Resolved]

 sreenivasulu ankireddy on Dec 27, 2017
I have a washing machine leakage problem in the month of jun 2017, gave a complaint to customer care of ifb. One person called me saying that you complained leakage problem of washing machine, i will come and check from ifb. I agreed and allowed him to check. After checking he says that its a drum problem, we cannot rectify, we need to take to factory. He gave estimated bill of rs.9575/- including transportation and warranty will be for 3 years. Then bill showing in the name of just services. He took the machine and returned back. I paid the amount and that time there was no leakage, he said that...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb- rcsg washing matching, pathetic service [Resolved]

 Vasu Rajan Shanmugavel on Dec 27, 2017
Ifb - rcsg washing matching, 3 weeks back i have placed a order for ifb - washing machine in ifb - point at thirumangalam, chennai. Store manager mr. Mathan told it will be delivered within 2days. But he gave a false promise. And on that day we was waiting in home spoiling our whole day in a belief that washing machine will come. Then i called him and asked him. He said the washing machine is not available it will deliver after 5 days. Again i asked can you tell me the delivery date and time. He was not able to say the exact delivery date. After 7 days i received my washing machine. While placing...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — I'm complaining about service and your monopoly [Resolved]

 vijaygadhavi on Dec 26, 2017
My name is vijay gadhavi mobile: [protected]
I have front load elite5.5 kg washing machine. Its warranty expired.
Last month due to some water lick-age issue i have call local engineer from urban clap. He has done very good job. But there were some spare part we require to change and he said ifb is not providing require spare parts to them so he can not change it. I cant belive this. So i have call ifb authorize service center and they said we are not giving spare parts to others, if you need to change any spare part our engineer will comes to visit will take 600 visit charge and if...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb fully automatic washing machine not installed properly [Resolved]

 armoorthy on Dec 26, 2017
I purchased fully automatic top load washing machine (Product wm ifb 7.5kg tl75rch - fatl cha serial no[protected] on 17 dec 2017).

The installation was done by technician mr ramchandra, ph no:[protected] on 20 dec 2017. He did not install fully and did not test the spinning.

When we started to use. The machine only washes and it is not spinning. Giving error "us er" we tried with minimum clothes as well. Result is same. It is brand new machine and it is not working. Therefore

I need the machine to be replaced with new one immediately....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — microwave conventional oven [Resolved]

 Almuthawa on Dec 23, 2017
Ifb service is really pathetic. Very disappointing. We got a microwave conventional oven 1year before used it couple of times and stopped functioning. We logged complaint 4times the service man visits says he will bring the spare part in 2days and never turns back. Still the oven is not repaired. The chennai service center people are very lethargic and irresponsible in handling the customers. I'm very sorry to say but would never recommend ifb products to any one. Worst service. Have never faced such issues with other brands they are very instant and prompt in their duties....
Complaint comments  Read comments Complaint category Appliances

IFB Industries — pathetic service ifb washing machines [Resolved]

 Guru Subramanian B on Dec 23, 2017
I've a 2012 model 7 kg front loading machine which was complained with ifb customer care & the servuce techncial can't solve the problem.

There were 2 service center which was fighting for jurisdiction & finally got a serivce techncian attending it on dec 19 2017 who has to say to change the cabinet
I have the complaint/ticket opened with ifb customer service back in oct which was never recorded. As per the local authorised tech, the faulty spare is not available still which is weird....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — white patches on dishes after wash cycle in dishwasher - ifb neptune fx [Resolved]

 vamsibhimireddy on Dec 23, 2017
Ifb neptune fx dishwasher
Material code:[protected]
Sale order: 9710493
Invoice no: [protected]
Registered mobile number: [protected]
The product is under the warranty.
Problem: white patches on the dishes after the wash cycle in ifb neptune fx.
I have been facing the same problem from 3 months. I am continously following up with the customer care and even their escalation points. When ever i raise a ticket with customer care, the techician comes and changes something and says the issue is resolved and closes the ticket at back end without any confirmation....
Complaint comments  Read comments Complaint category Appliances

IFB Industries — not repairing ifb washing machine after request [Resolved]

 KK Meena on Dec 21, 2017
Respected sir,
I am user of ifb washing machine from last 5 years and i have also advised to my relatives and friends to purchase product of ifb but my washing machine is not working since last 01 month. I was busy in a marriage function so that i lodge repair request of washing machine on sunday (17.12.217) with emergency request due to huge collection of un-wash cloths but no service engineer/ technician is not attend my machine.
I again request to you pl repair my washing machine early as possible otherwise i will thought that why i was purchased this company washing machine...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — broken top table [Resolved]

 debapr01 on Dec 21, 2017
I have purchased one ifb washing machine model no-senoritaaqua sx (6.[protected] on 12/10/17 invoice no-k6124/1718/01742 in the name of deb prasad banerjee. Mobile no-[protected]. From khosla electronics pvt. Ltd. Serampore shop-2 hooghly. W. B.
When they delivered the machine their mechanic found that the top table is defective and told that the company will replace the same within a short period.
Sorry to inform that i have asked them so many time but they have not given me any suitable answer.
Now i am asking you whether it will be replaced or not?...
Complaint comments  Read comments Complaint category Washing Machines

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