IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 66%
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IFB Industries Customer Care

IFB Industries Ltd.

Plot No IND 5, Sector 1, East Kolkata Township
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

1800 3000 5678  (Others)
1860 425 5678  (BSNL & MTNL)


+91 33 3048 9230  

Additional info
Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (313)

IFB Industries Complaints & Reviews

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IFB — aw7233-washing machine-topload [Resolved]

 tatineni on Apr 19, 2018
The complaint was booked on 15 th april under 1tkt no.[protected].
One mr. Suresh visited and told that, to replace clutch assembly".
By 17 or 18 th it will be resolved. But to my dismay i received a messge on 17th tkt no.[protected] hasbeen resolved.
When i contacted mr. Suresh, he told that, even didi not know what the complaint is. This is the service iam getting from reputed company like ifb..
Atleast, now would you please attednd and solve the problem.
Complaint comments  Read comments [2]Complaint category Appliances

IFB Industries — never enter into amc with ifb - making fool to customers [Resolved]

 Krrr on Apr 18, 2018
My customer id is 3118064, i have paid rs.6012/- towards amc charges with m/s ifb limited for my washing machine model senorita sx which is valid thru 05/09/2019.
I registered a complaint # [protected] with customer care on 29.03.18, regarding machine start button not function. A technician mr. Prabakaran has come and checked the power board of the machine, there is small crack on one part of power board. I hope that he can do soldering on small crack, but he put 4 little hole with his tester on crack and telling me that the power board need to replace but which is not covered under amc due...
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB Industries — my new washing machine is not running and giving error in the middle [Resolved]

 Hazarathbabu on Apr 17, 2018
Hi, i am facing the issue with my NEW IFB fully automatic washing machine. It is not at all running and complete any selected program. Instead, it blinks the error message in between the program and not proceeded further. So the complete cycle is not working in my new machine. Technicians are coming and they can not fix the issue instead they behaved like sales representative like they are asking to buy this that ifb products. First of all, they should fix the issue and then advice us the best usage. I am request the company to send the best trained technician to fix the problems. I believing the...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — complaint closed without resolving always [Resolved]

 mrignaini on Apr 16, 2018
I had complained regarding general servicing of dishwasher neptune. The technician came, changed the inlet pipe and filter which is not ifb make, and left. After that, there is a leakage and water outlet is not operating.in spite of repeated calls and follow up, they have closed complain without resolving. Re opened complain docket number [protected]. Ifb service is horrible which we are experiencing ever since we purchased way back in 2011 or so....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine/service center is very bad [Resolved]

 RickyIkbal on Apr 15, 2018
My name is ikbal ahmed, i have purchased a top load washing machine eight month back. Sometime i have faced some technical problem, but your service center people didn't even come at proper time. They call me just 30 min before they coming though i have taken a appointment from your customer care. Service is very bad, even i have complained again and again, you didn't even respond. Your service center behavior is also very rude....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb washer 9kg dryer 7kg [Resolved]

 S Piyush on Apr 13, 2018
Recently i had issue with my ifb washer 9 kg dryer 7kg due to some power surge which apparently damaged the mother board as per diagnosis by the technician sent over. They looked for the motherboard, even in goa (Main manufacturing unit) but said they don't have replacement and blatantly asked me to go for a washing machine exchange! I didn't spend 60k for hearing this. As per their terms the parts have to be available for 10 years. This will be open fraud if we let this be gone silently. I want a new board asap....
Complaint comments  Read comments Complaint category Washing Machines

IFB — new machine, bad machine and false promises [Resolved]

 ptk.mohan on Apr 11, 2018
Bought a brand new senator all-touch washing machine 7 months ago and it has given me nothing but trouble ever since i purchased it. Bad door lock issues, and now the machine errors out 4-5 times before it actually accepts the desired washing program. I have gone to the store several times to lodge a formal complaint and the guys promise to send a senior technician to get the issue resolved, but still no one has shown up to fix the problem. So far i have called a technician once or twice every month since i purchased my washing machine because there is consistently something wrong with it every...
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB — washing machine ifb not fixed [Resolved]

 kausar_khursheed on Apr 11, 2018
My machine develops water leakages 2 months back and it is still under guarantee period, after having multiple complaints with ifb and attendanted by their technician, my machine is still not fixed.
Ifb is unable to fixed the issue, they must either fix or replace the correct part of the machine or replace it with new machine.
I request you not to prolong this issue to have your guarantee period passed....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — repair of ifb washing machine - elena dx [Resolved]

 Deepakkluthra on Apr 11, 2018
I have a ifb make washing machine elena - dx with amc - comprehensive for period 15 june 17 to 14 jul 18.

Complaint was given to your service no & ticket no was[protected].

2 people from your organisation came mr. Amritlal & mr vijay yadav reported today i. E 7 apr @5.15 pm

They were told to attend the leakage & back side cover falling.

They opened & said the gasket is torn & need to pay extra for the same.

They were not ready to document anything & behavior was uncomfortable.

While the contract price list on...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — not giving extra warranty customer copy since october-2017 [Resolved]

 Sreekanth Nippatla on Apr 11, 2018
Dear sir,
I am to state that i am temporary residing if the below address. I have purchased ifb washing machine from sbs home needs, pulivendula of kadapa district on 31.10.2017 and your technician by name goverdhan cell no.[protected] installed and collected an amount of rs.5, 980/- (Five thousand nine hundred rupees only) towards extra warranty and assured to send the warranty copy through post or next personal inspection. Since then, he has not furnished me the warranty copy inspite of my several complaints to customer care no.[protected] and i am sending this complaint as a last hope.
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb eva sx / panel board problem [Resolved]

 Shanmugavelu Ettiappan on Apr 10, 2018
Hello sir,
I am having ifb eva sx machine last 5 years. Last two weeks before i faced problem in that machine. All option it showing error. So i compliant ifb service center. That person came attended the compliant. He said pannel board problem. And he changed the pannel board and collect the 4600 rupees for board. Than again we faced same problem. Pls rectify this problem immediately....
Complaint comments  Read comments Complaint category Washing Machines

IFB — ifb microwave oven - pathetic service [Resolved]

 sarim moin on Apr 10, 2018
I have been calling ifb from the past 2 months and they are not able to register my complain. Every time they say system is not able to register their complain and have to take it manually and they say that i will be getting complain number by sms. Till date i have not received the sms or any service or call from ifb. Pathetic service!!

Its been 2 months and they are not able to resolve their technical glitch where they can register in system. Such a fool and forge company is ifb. When you are not able to give service then why sell products.

Its been only few months...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Washing Machine — ifb service complaint [Resolved]

 Vivekanandan Sanjeevi on Apr 9, 2018
Sub.:-cheating and misleading the customer
I'm using ifb washing machine with under amc for 2 years and i'm facing unprofessional, irresponsible service of ifb

Whenever complaint being raised with ifb help center they are assigning the ticket to 'dikshit' enterprises thiruvottiyur but they are closing the ticket without any information to customer (As i'm amc customer they won't get any benefit). I used to wait for 2 to 3 day and again when i check with the customer care about the ticket status they told ticket was closed. I was confused and requested them to reopen but they...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — delaying in the service of ac [Resolved]

 Yunas on Apr 8, 2018
In the reference to the subject captioned above, i feel an honour to have ur kind attention over the following lines mentioned below that :
I am the user of ifb air conditioner bearing model no. Iac18ka3tg which i bought 11 months earlier and now i want it's first service to be done by your mechanic but your workers are delaying my complaint...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

IFB Industries — split ac installation [Resolved]

 Ajay10war on Apr 8, 2018
I purchased ifb split ac, model no. Ifb sac 1.5t iacs18jcctgc (Cu) machine sl. No. 002032 from sham lal krishan lal (Gst no. 07aahpa5063e1z5) on 11 feb 2018. I call customer care for free installation on 05 apr 2018 at 1030 hrs and got ticket no. [protected]. When technician visited my home he said that there will be extra labor charge for wall mounting and extra pipe, for this issue i called up customer care on 06 apr and no one give me satisfactory response. I spoke to mr. Shailender about this and ask for company’s written guidelines, he said he can’t give that to me. I told him that i will...
Complaint comments  Read comments [1]Complaint category Appliances

IFB Industries — unnecessary payment of amc without a resolution [Resolved]

 mail2zaheer on Apr 8, 2018
We called for washing machine service. Technician visited, troubleshot and said it's a bearing issue and it will cost 4000 rs. As our amc period was over, the tech asked us to pay for new amc. We paid for the amount as requested but after few days the same issue started again. Now after submitting the complaint request, the tech visited after 3 days to say that the complete panel has rusted and it will not come under amc and it'll cost 5000 rs for replacement.
I really don't understand why the first tech asked us to pay amc unnecessary for the same issue and now we are in trouble without...
Complaint comments  Read comments Complaint category Washing Machines

IFB — washing machine elina aqua [Resolved]

 ajaysimplex on Apr 8, 2018
Washing m/c is not working. After complaint technician from datar service station, thane came, took rs.6000/- and did something in the m/c, even after regular chasing and register complaint in ifb customer care...[protected] no one is turning and after passing around 18 days m/g is not working.

Very poor response from such a reputed company

I have attached the payment i made to authorised frenchisee but even after calling /registering complaints no heeding is there....
Complaint comments  Read comments Complaint category Washing Machines

IFB — defective working of ifb washing machine. [Resolved]

 Dwivedula on Apr 7, 2018
I bought an ifb Washington machine ., 6.5kg aqua model particulars of which are as under.
Date of purchase :[protected]
Serial no :[protected]
Purchased at :IFB Point -suprabha marketing, M.V.S.Properties, 49-24-10 Gf1
Sankaramatam road
Complaint : washing machine is over working.Even though the timer is showing 56min wash time it actually working for 2hours in smart Sense mode.not only in smart sense but all modes are mal functioning. I request to take action at the earliest....
Complaint comments  Read comments Complaint category Washing Machines

IFB — defective top load washing machine [Resolved]

 Mohd. Rafi84 on Apr 7, 2018
We purchased IFB 7 kg Fully-Automatic Top Loading Washing Machine (TL SDW, White). on 23 oct 2017, product was delivered on 31st Oct and installation happened on 15th Nov after repeated calls to customer care

On feb 25th we raised the first complaint that the washing machine smells rubber while running, Today is April 7th and this issue is not resolved yet.

1. Had to chase customer care everyday to get a technician visit
2. After regular followups, Three different technicians visited one per week and could not resolve the issue. The drum is struck and could not...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — cheating, misleading and harassment [Resolved]

 hemaavul25 on Apr 6, 2018
Dear Sir

Product Category: Washing Machine - Front Loading Model Senorita Plus SX 6.5Kg l 1000RPM
Source of Purchase: CSD Canteen
AMC Receipt No:08190

Sub.:-Cheating and misleading the customer

Daily I am raising the ticket at IFB Customer Care but they are not resolving the matter and the AMC period is nearing.
I sent a mail to the higher official but of no use .

with a very painful heart I am putting my grievances, every year I am taking AMC and once or twice my machine gets serviced in spite of raising frequent...
Complaint comments  Read comments Complaint category Washing Machines

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