IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 67%
Submit a Complaint
4675
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
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406
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166
1860 425 5678  (BSNL & MTNL)
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303
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161


Mobile:
Mobile:
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240
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148

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
67%
Complaints
4675
Pending
53
Resolved
3107
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (339)

IFB Industries Complaints & Reviews

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IFB Industries — not repairing and false reporting of ifb washing machine [Resolved]

 indrajitnaskar on Aug 21, 2018
IFB have a poor customer care support. My IFB washing machine is near about one and half year old and it become 2nd. time faulty. from last 30 th. September 2018 it was under break down and I lodge complain (under AMC) under Docket/ Ticket No. [protected], [protected] & [protected] in three different time, they falsely closed the call and still not repair....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — delay in installation of ifb w/m elena aqua vx 84512100 [Resolved]

 Narayanan M P on Aug 21, 2018
Delay in installation and demo of the purchased washing machine (Ifb w/m elena aqua vx[protected] and delay in supply of trolley and cover.

Purchase date:16 august 2018 from nationalelectronics, taliparamba, kannur, kerala

Delivery date:17 august 2018

Complaint booked at the ifb customer care by phone on 18th august 2018 and we have followed upon 19th, 20th and 21st of august. The reply is not at all satisfactory.
The problem is not yet resolved... If not settled within 24 hours, we will be forced to move legal actions and seek media attention....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing door not working [Resolved]

 Sree Rag on Aug 21, 2018
My full automatic ifb washing machine door not working properly. I brought above mentioned product on last year. But i didn't use one time properly. I have raised more than 10 complaints through telephonically.
Technician services was very worst. They don't know how to service. They just sell ifb accessories (Liquid, cleaning product for washing machine). So please kindly return back my brand new ifb washing machine. I don't wanna any benefits from ur side.
My registered mobile number-[protected]

Machine brought on - indian naval canteen kochi
Thanking u...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — repetitive failure of pcb/touch button and lamp of elite plus 7.5 kg [Resolved]

 Saketdk on Aug 20, 2018
Urgency - Super Urgent.

I purchased Elite plus - 7.5 kg washing machine in Aug. 2016 from IFB point Pune. After 6 months of purchase, Machine started giving problems related to PCB and touch buttons. The lamp provided inside tub is also stopped working.

Till now, PCB has been replaced more than 2 times, however problem is not yet solved. The lamp is still not working. I asked for replacement of machine to customer care but did not get positive response. It is surprising to know that IFB even doesn't have customer care email address.

I have paid such...
Complaint comments  Read comments [3]Complaint category Washing Machines

IFB Industries — clothes washer [Resolved]

 amberanand on Aug 20, 2018
Dear Sirs,

I had submitted a complaint for IFB Washing Machine on August 1, 2018 on your toll free number. I received a ticket no. [protected] per return sms stating that my complaint has been registered.

The service center person visited on the next day and noted the part number for replacement under warranty.

It has been 3 weeks since the complaint was registered and still the problem has not been resolved. Evertime I call the service center, I am told that the part has not yet arrived from the company. Though the same person was ready to replace the...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — unprofessional and hoaxing attitude by ifb personnel [Resolved]

 Bharaat on Aug 20, 2018
My 8kg senator washing machine stopped working (Which was under amc). I made the complaint on 08.08.2018 to the ifb cc (Complaint no - [protected]). The guy came and checked the machine and told that the pcb has to be replaced. After that the guy from ifb visited twice carrying wrong ifb with him. And now they have become unresponsive. We are like crippled now unable to do anything because if we get the problem fixed by a local mechanic the amc gets violated.
Pathetic services by ifb and worst amc service......
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — low quality part used in washing machine [Resolved]

 Darshan Mishra on Aug 19, 2018
Hi i bought one washing machine under order no [protected] on april 04 2012. Serial no 9442.

This machine was used barely as i was out of country for 2 years.

Two days before this machine started sound when i called ifb local repair guy he told me the drum used in this machine i made of plastic and it's broken, i am surprised as i axpainded more than 20 thousands rupee to buy the product and the product quality is low. How any thing can be broken in this i am washing only clothes in this.

I am the person who always recommend ifb to all people however...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb industries washing machine/elena aqua sx 6 kg/unethical behavior and fraud [Resolved]

 Saurabhwarm on Aug 19, 2018
Washing machine is out of warranty. We contacted ifb customer care as our machine was not working. The technician came by the name feroze. He belonged to global enterprises, with whom ifb may have a tie-up for servicing. He told us that we should get amc done for which we paid ~4k. He said there is a problem with shock absorber and asked us to pay inr 2000 in cash to get the replacement part. He said he will come next day but he has not come back even when it is one month gone. We tried to connect with ifb customer care but they send different technician who all say different things and ask for...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine - elite [Resolved]

 Plat on Aug 18, 2018
Sir,
I am a ifb used for the last 20 years but now highly disappointed with the service. Why is it that we have to wait for days to get a part repaired, due to innumerable models the franchises do not keep all the parts. Once they order the part takes 5-7days or more to come and the customer has to face the tune. I have a severe back problem and detergent allergy and my drum has cracked and now i am told it will take 5-6days to be replaced. I have got my amc still do much problem. Could the company look into this as this type of problem i have faced several times causing me health problems....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — faulty product [Resolved]

 Ajay Prakash (Khannu) on Aug 18, 2018
I have purchased ifb washing machine top loaded (6.5kg fully automatic tlrcsg grey) on 12.05.2018 but since then more than four times parts have been changed and still continue to be problem in its function. I have facing every month related to the defective function of said washing machine. I think this model have defective product of ifb.
It is, therefore, requested to change my washing machine and delivered new washing machine in place of defective ifb washing machine (6.5kg fully automatic tlrcsg grey).
Early action in this regard shall be highly solicited.
Details of...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine fafl 7kg [Resolved]

 rkrbgopo on Aug 18, 2018
The inlet pipe was left leaking by the installation vendor of ifb
When i contacted him to rectify the leakage he told me to buy a new pipe.
The pipe was supplied by the company along with the machine and instead of replacing the defective piece they suggest to buy a new one.
Ifb had engaged roadchap vendors who are interested to sell the accessories like covers stands etc. Where they can make money.
Company has no intentions to provide proper service for its products and engage cheap class vendors to deal with customers who always try to be-fool you by putting in illogical...
Complaint comments  Read comments Complaint category Washing Machines

IFB Appliances — ifb elena vx 6kg 800 rpm washing machine [Resolved]

 santhoshkaipuzha on Aug 17, 2018
I am a customer of ifb elena vx 6kg 800 rpm washing machine since[protected].
Today i had facing a problem, an abnormal sound coming inside the washing machine, white smoke come to outside from machine and also the machine was shivering. I was afraid and stop the machine.
As per my request a technician inspected the machine today afternoon
He informed that the “drum” and “shock absorber” was complained
Rs.6200/- needed for the rectification/replacement of parts of the complaint
This complaint is occurred only seven months after the warranty
I am...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine 7 kg front load [Resolved]

 Ravsehaj Singh Puri on Aug 16, 2018
I’m trying to contact IFB customer care service to know how to clean my filter as i followed the operation manual but its not opening so i wanted to know the right steps on how to open the filter but they are again and again saying me to lodge a complaint and get myself a technician visit which will charge me for nothing.
So disappointed by the service that i big company like IFB is not dealing with its customers properly....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — spin not rotating [Resolved]

 Sasi Kala R Jain on Aug 14, 2018
I made a complaint to your call centre for the machine not spinning. Complaint registered and from krishna agencies, pondicherry attended the problem. They said to change the belt immediately paying rupees 600. From your call centre i came to know that the actual belt cost is around 350. The machine is under amc. (Executive plus). I also want to know that amc has been stopped for executive plus?. Can u please solve to run my machine?...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — problem with ifb technician & management [Resolved]

 Venkatesh2018 on Aug 14, 2018
I have purchase ifb elena aqua sx 6 kg 1000 rpm in march 2018.in 6 month only ifb repair due to 5 times flash light after 3 sec again 5 times flash light, so technician told high voltage to take ifb stabilizer, it cost 4500. So i purchase stabilizer. I have 4 years & 10 years total warranty. I not good because of waste management and technician. Ifb worst company in the world...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine duplicate spare [Resolved]

 Hansa Murty on Aug 26, 2018
I have Ifb washing machine. My door seal is damaged. I called service, Agra through customer care . They brought duplicate, damaged and dirty door seal. Was charging 600 for service and 800 for seal. New seal was looking duplicate and old. Called call centre many times but I guess service centre if Agra us cheating with us. Need immediate response please...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine lo issue [Resolved]

 Stanly Raj on Aug 13, 2018
My ifb washing machine is under warranty, and there is an issue lo displaying on the screen. Service person came and told he needs to replace the board and told he will replace in 2 days max. Its been 10 days now and no one showed up, we are facing lot of problem because of that, even there is no use of calling the customer care as they will tell the same thing to us that they will forward tge complaint. I will recommend all the people whom i know not to purchase any ifb product as they have the worst service....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — poor customer service and approach [Resolved]

 siva gnanamani on Aug 11, 2018
I asked for the mrp rate of the spare to be replaced, the technician removed the assembled spare and left
Knowing a mrp price of a product is a basic need for that they left the machine without repairing
Worst customer support by ifb team... I spoke with the ifb customer care they to don't know the price of the spare... Not resolved and disappointed by the way they spoke worst customer service...
Complaint comments  Read comments [3]Complaint category Washing Machines

IFB Industries — complaint regarding ac cooling [Resolved]

 Shrutiagarwal253 on Aug 11, 2018
I had purchased your ifb ac on march 2018 and from the very first day i am facing problem regarding cooling. This ac was purchased from khurana agencies from rudrapur. From last four months i had been complaining in customer care of ifb but no response was given to me. I requested them to send a technician so they can resolve my problem but no technician has been sent.
Either you solve my problem or refund my money back.
I hope this mail will resolve my problem or otherwise i will take strict legal action against ifb company and khurana agencies....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — senorita sx - 6kg - fault model [Resolved]

 Vinoram82 on Aug 14, 2018
I have brought a IFB SX-6KG (S.no: WT SEN SX 6010 B 022539) in 2014. After 1 year of usage, the problem started one by one. Now it pops for a door open & technician has asked to replace the board. He says that it is known quality fault in this model. If it is quality issue, this model has to be revoked. Replace at Free of Cost if it is quality issue....
Complaint comments  Read comments [1]Complaint category Washing Machines

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