IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 68%
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4876
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
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434
down
180
1860 425 5678  (BSNL & MTNL)
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306
down
163


Mobile:
Mobile:
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249
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154

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
68%
Complaints
4876
Pending
34
Resolved
3303
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (366)

IFB Industries Complaints & Reviews

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IFB — washing machine installation [Resolved]

 pnk123 on Nov 10, 2018
I have purchase ifb washing machine 6.5kg six days ago, yet the installation person not come. Service is third class. No response from kalyani electronics dhule, 425404 (Purchase from this). Send your installion person at naradana, district - dhule 425404 contact - narendra d khairnar mobile -[protected] or guide me what should i do at this stage? Is it my mistake that i purchased ifb washing machine?...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine under warranty [Resolved]

 Rakesh Alag on Nov 10, 2018
My tkt no is [protected] dtd 02.11.2018 with ifb. The washing machine drum is damaged. They brought an old reconditioned drum which was rusted from the shaft and had huge dents. I refused to accept that and am waiting for a brand new drum. When will the company rectify the washing machine with a new drum. I have been lodging complaints with the company on their toll free no. But all the call center people say is that we are forwarding your complaint to the seniors but it seems that the seniors are sleeping. I have sent messages to the delhi representatives also but no reply. All i want is that a...
Complaint comments  Read comments Complaint category Appliances

IFB — service not provided by ifb service center

 Chandrakala098 on Nov 10, 2018
We have taken AMC for IFB washing machine with a cost of Rs 5, 700 for a duration of 2 years. While taking the AMC, the person from the service centre told that everything will be covered under AMC. But later, when problems popped, they are saying that only the mother board is covered under AMC. The service is also very poor. Just to replace a start button, the price they are quoting is Rs 1300. And still they are not responding....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — service not provided for complaint 9 days old [Resolved]

 Md Naimul Islam on Nov 10, 2018
Product washing machine, model - elina sx front load. Amc running. Complaint lodged with customer care on 01.11.2018, tkt. No.[protected]. The complaint is un-attended after lapse of 9 (Nine) days. Contacted with customer care more than 5 times, they assured to forward the complaint to the service centre at kolkata. The kolkata service centre is telling that it is the responsibility of the company to send the spare parts which they have not received, so they cannot help me. Once the customer care gave me a mobile no. Of some palash at kolkata, i rang him but he switced off after hearing my complaint....
Complaint comments  Read comments Complaint category Washing Machines

IFB Washing Machine — fraud and service charge taken [Resolved]

 Sachit Agarwal on Nov 9, 2018
On 5th Nov I have called to IFB call centre number where I have lodged the complaint of not getting water inflow in the IFB washing machine with my registered mobile number ([protected])
I didn't get any SMS as ticket number . Next day (6th nov ) I got a call from the mobile number [protected] ( Sahil Khan as per true caller ) that your technician has been allotted, they told authorised person of IFB will be coming shortly and the Technician number is [protected] (Naseem Khan as per true caller ) .
He visited my house in thane at 5.30 pm after the confirmation at 12 noon that the person...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — demo & installation of ifb washing machine

 Rohit Kumar Tyagi on Nov 8, 2018
1. I purchase a IFB Washing on 06 Nov 18, and booked on same day for the Demo. My request was booked vide TKT No. [protected].

2. It's now 08 Nov 18, and there is no response from any Technical Team. If this is the initial response, than I think my decision to be a part of IFB family was wrong.

3. Kindly, accord priority.

Rohit Tyagi...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — instl [Resolved]

 Prasad Karuthethil on Nov 8, 2018
I, k.prasad A502 kumarprasanna apts, jambulkar chowk Pune purchased a washing machine on 2.11.2018 from Vijay sales trimurti palace. Till date no one has turned for demo and installation . The message token for installation on 5.11.2018 _ no [protected] I am not gettingg any reply from any one

If I were aware that installation is such a lengthy I would have gone for some other product

Pls inform whether I shall retun the same to the shop...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — force customer to take an extended warranty [Resolved]

 sreddi on Nov 7, 2018
I got an issue with my 7 years old TOP load washing machine. The issue is that cloths not get washed properly. I submitted service request with IFB Service Center, Nellore, Andhra Pradesh.

The IFB technician came to my house and told me that the repair cost would be more than INR 5000/-, so you go for extended warranty as I do not have warranty. I am not interested to get it repaired instead i think to go for a new one. But, that technician nicely played some trics to buy warranty.

Finally, I took warranty INR 3220/- for an year and repaired it with cost INR 680/-...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — against worst service for if washing machine and technicians of ifb... [Resolved]

 eveline hr on Nov 7, 2018
Sorry to say this but I am having worst experience with your services and technician services because it's been almost 3 days that I have complained against my ifb washing machine to your customer care..my complaint ticket I'd is [protected] and getting fooled by your technician Mr Rajinder Bhatti first then by your technician excecutive Mr Harjeet Singh I am not able on run my machine in a proper working as there is a problem and my washing machine is still under warranty and it's been 3 days I am not getting any service against my complaint instead of providing me service your service provider...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

IFB Industries — no parts for washing machine

 matha madhurya on Nov 7, 2018
M a george
Comp. No.[protected]
On october 24th i complaint your customer care and on next day one technician came and he said one of the parts should be changed for my washing machine. After that there is no replay on your side. I cal regularly your customer care they say the technician will come tomorrow. I bought my machine on 2016 and it’s warranty is not over. Kindly repair my machine as soon as possible...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — dper error in the washing machine [Resolved]

 Seagullani on Nov 6, 2018
I have ifb senorita sx 6kg washing machine... I am facing dper error since afternoon... Morning machine batch went normally, however, the second one which has only 4 cotton mats giving this error... I have been using ifb fluff only. I tried 10min spin which stopped at 9 min and showing the error. I would like to know if there are any standard steps to resolve the said problem....
Complaint comments  Read comments Complaint category Washing Machines

IFB — my two tickets remained unresolved. 1st ticket no. 1002274770 generated on 28/10/2018 and 2nd ticket no. 1002306698 generated on 04/11/2018 [Resolved]

 Anirudha Mhaske on Nov 6, 2018
Very regretfully i would like to tell you that my washing machine is not working since sunday the 28th of october 2018 i have lodged a complaint on same day and got a ticket no. [protected] which remained unattended till yesterday sunday the 4th of november 2018. On sunday the 28th of october 2018 i was assured that within 24 hours some technician would visit my place and resolve my issue. No body appeared till wednesday the 31st of october 2018. Then on thursday the 1st of november 2018 i called your customer care center and inquired about status of my complaint, then i was told that my complaint...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — gst deducted on return of dishwasher [Resolved]

 Alka Verma 77 on Nov 6, 2018
I bought a dishwasher from ifb point, raheja mall, gurgaon 2 weeks ago. Requested the dealer's representative to first send a technician to look at the installation site before suggesting the model that would fit the space. He told me that all these were standard and there was a great diwali deal so i should pay him for the machine and if it did not fit it could be returned with full refund. I paid by credit card (And he charged me 2% extra). The dishwasher wass delivered and s few days later the technician who visited said it would not be possible to install the machine and i should speak to the...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

IFB — front load washing machines [Resolved]

 Mantravadi Muralidhar on Nov 6, 2018
I gave a online complaint regarding washing machine with the token no:[protected] on[protected], on 25/10/2018 one person attend and came to my house said that there one part has to replace and has order for it. So fare the problem is not rectified. I am sorry to say your service is very poor. It is under service contract. My phone no is [protected]...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — installation problem [Resolved]

 Lucy Kane on Nov 6, 2018
I have ordered a ifb microwave oven... Installation and demo was scheduled on nov 4th.. But the person called on saturday and wanted to come on saturday instead of the scheduled day.. As i was not available i told the person that was not possible. So he himself rescheduled it to 6th nov. Now upon calling the person is not responding and is unwilling to come for demo. Customer care service also is worst.. Will report a very bad review if u dont look into the matter

Ifb service centre iam complaining about is in kollam... Had high hopes when purchasing from this company. But
Kollam...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — no response from service center [Resolved]

 Aakersh on Nov 6, 2018
My top loded washing machine 205s
Is not working properly since 19th of sep 2018,
I have complained to ifb customer care on same day my ticket no. Is [protected]. On 20th sep technician came and told that pcb of washing machine were damaged and he will replace it. Iso that i extended my warranty for one year no charges will be taken. But after three or four days he call me back and told me that pcb has broken and company will not change it for free a charge of 2470rs would be taken.. I agreed but even then every second day when i call him they told electrician will come but no one...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine senorita vx [Resolved]

 cssuresh on Nov 6, 2018
I have a ifb washing machine since the last 6 years. Everytime the technician visits, he makes a quick buck of selling ifb liquid detergent, descaling and the water filter. These accessories are local products which are purely marketed by ifb for that extra money. Two years back, the service guy came and told me to go with full amc for 2 years which i did. Now they are telling me that my amc does not cover rubber parts. As the amc is due now, they are now pushing me to go ahead with the renewal.

I am planning not to continue with the amc but to go ahead with replacing my washing...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — dper problem even after cleaning filter [Resolved]

 DrKuljotvir Singh on Nov 4, 2018
Dear sir/ mam
My registered no is [protected], machine is under warranty. Machine is giving dper error continuously from couple of days even after cleaning filter. Not working. Feeling cheated as purchase date is 21/10/2016, company giving 4year warranty. I am sending photos of s. No of machine and date of purchase proof along with this...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — refused to repair [Resolved]

 Narayan Chandra Pati on Nov 4, 2018
Dear Sir
I had purchased one washing machine of IFB on 25.02.2012 from Bhubaneswar. The machine needs some measure Repairing ie change of Drum. I am continuously contacting the Customer Care No. [protected] since 5.9.2017 the details of which is with me. Unfortunately the Customer care lastly recently intimated me that spare parts for this machine is not available, hence Repairing is not possible.
Therefore under the above circumstances I would request you to intervene, failing which I shall be bound to take shelter of appropriate Court of Law.
Details of the machine
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb washing machine is making abnormal sound [Resolved]

 rdrao on Nov 3, 2018
Washing machine is making abnormal sound during spinning. Staying at mangalore and purchased washing machine in chennai. 4 years warranty. Elena aqua vx 6kg 800 rpm. Serial number wt eln av 6008 b 036556. Photo added for serial number. Request to attend the complaint on priority. Delay in attending complaint may leads to further problem. No one is attending for periodical check...
Complaint comments  Read comments Complaint category Washing Machines

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