| Address: | Pavan Rai, AVANI ORCHID, FLAT-4H, 186A- Raja Ram Mohan Ray Road, Kol 41 |
I have a front load washing machine. We were having problem with the dryer as the clothes were not drying.
Complaint was lodged through the toll free number.
Service representative from Induja Home solutions Pvt Limited, behala, Kolkata34, visited us on 7th Sep'22 and changed one spare part - Billed us 988/-
The problem was not solved - another visit was made on 12th Sep, and this time the motor was changed and billed us Rs.4223/-
The problem persisted and on 16th Sep the service person says the mother board needs to be changed costing about Rs3500+
Concern - If it was informed to us at the 1st instance then we could have taken decision whether to spend Rs.10K on this machine or to change the machine.
We are not sure if the motor was defective at all or was just changed on adhoc. I need your intervention to return the money for the motor as the machine is still not in working condition and we do not wish to spend Rs10K for this machine which is 7 years old.
Let me know if you have better solution to support me. Thanks for favorable response at the earliest. My contact number - [protected]
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