IFB Industries — IFB Washing Machine Repair cost is more than 8K for every 6 months

Address:Jayanagar Bangalore

I had issue in IFB Washing Machine, last week 21 Oct 22, while spinning the clothes observed brining small & i called customer care raise service request Ref. No 81235018 & visited next day saying IFB Service Eng / local guy with ID prof. saying i am from XXX got request to check your washing machine problem & visiting charges Rs.400/-

we agreed and took him to see Washing Machin & immediately he said sir, they is Drum Bering issue & i also observed we need to change Shock Absors sets since its more 5years old & quoted around 5K..

we had agreed & he tool parts went saying by today EOD i will return it.
but 2WD no response & called multiple times finaly he said this is not working & other side gasket is not good need to change etc...

all are stories, really we don't know the issue because we don't any thing about Washing Machine (i believe most o[censored]sers does not know)

They Question to IFB Team..
does any one validate the issues / post sale services very poor is India.
Service agent has charging 50% cost of new Washing machin saying yours old & it was very good condition you don't get this type of Machin now days, this coppor motor, SS drum with XXXX all stories to foll the customer

they was no proper guidance on spare parts rates in any where in India...
my self has paid Demo Machine Gasket & drum barring cost for 7K+ showing interest on my 1st IFB Washing Machin.
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IFB Industries customer support has been notified about the posted complaint.
Verified Support
Oct 28, 2022
IFB Industries Customer Care's response
Dear Balaji,

Please accept our sincere apology for the difficulties. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES
Verified Support
Oct 28, 2022
IFB Industries Customer Care's response
Dear Balaji,

We apologize for the inconvenience caused to you. However, we regret to inform you that as previously complaint was attended by private technician. Kindly let us know if you require any repair for your machine, we would be glad to assist. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected])or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards
IFB APPLIANCES
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    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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