IFB Industries Complaints & Reviews

Sir,
This is the 5th or 6th time i am complaining about the same thing in last two months .the washing machine that i have bought just a year back is producing a banging noise while washing clothes.The sound is so loud that it can disturb once sound sleep.i have complaint to ifb so many times but their engineers simply says that "itni awaaz to ayegi" and close the complaint every time. Please look into the matter.

Regards
Rahul jain
Distt faridkot punjab 151204

Leakage problem in my washing machine nobody give consideration in this matter please resolve issue asap unless otherwise i shall go to the consumer court and i shall sue against the company beacuse almost one month ago inhad raised the mail also for same problem but no revert is there and on customer care also.

I had issue in IFB Washing Machine, last week 21 Oct 22, while spinning the clothes observed brining small & i called customer care raise service request Ref. No 81235018 & visited next day saying IFB Service Eng / local guy with ID prof. saying i am from XXX got request to check your washing machine problem & visiting charges Rs.400/-

we agreed and took him to see Washing Machin & immediately he said sir,...

This is with regard to the washing machine Elena SX 6KG 800RPM with serial number[protected]. The drum was not rotating and it was serviced by Mr. Akhil of Smart care services, Cochin on 06/10/22. Many components including motor MCU was changed amounting to Rs.4800/- but after two weeks again the drum has stopped rotating. When we called the same service person, now he is saying that there is an issue with the motor and has to be replaced.

This is extremely unprofessional as we already paid a large amount to rectify the problem and still it is unrectified. I hope IFB would provide proper training to its engineers so that they do not randomly change parts of the machine and charge the customer with hefty sums of money.

Hope IFB will take necessary action.

I hv purchased Top load washing machine TL-558L- 5XG AQUA vide invoice no.[protected] on 22.08.2019 of Rs.29585/-, but after installation it is found that not properly working any of its functions like Dryer, Water level and all other function. after complaining service advisor mr. puneet arora told that this machine is ok and will run like that and will not replace of reparied, so we feel badly cheated and approach the agency but nobody is ready to listen. thereafter we used machine as manual mode and found that all our cloths, shirts, paints, sweater, sockes, jackets and other valuables attire going badly damaged and again asked to agency to change the surf, but they interested to sell their product instead of resolve our problem. later on we put in OLX for sale but nobody is revert in 1 year to disposed off the said machine. Now recently we appraoched one of our well known who working in multibrand show room of home applince and after verification by service engineer told that said machine is re-furbshied and wrong product was sold to you at that time. So we again approach the IFB Ludhiana but they have again repeated the same slogan cant to do anything, you can sold as scrap. So request you to pls look into it and necessary action should be taken against the company for refund as well as or replacement of said machine.

I've bought IFB elite zrs, within 3 months started leaking,
technicians trying to resolve with mseal, not worth it using a mseal sticked product.
Definitely need an exchange.
Buying a branded product and using them sticked with mseal.
Is it really worth buying IFB branded products??

Hi,
I purchased a washing machine on 5/07/2021.The motherboard got repaired.
I have been raising a repair service request for six months and nobody is responding. I purchased a machine 6 month back. The mother board got repaired.Nobody is responding even though I have raised a request. I have spoken with service manager Nagraj Murthi in davangere but he is not responding, and he is not picking up my call and he is always telling me to raise a complaint. Whenever I call, he is saying sorry I forgot and i will send a person within evening, but nobody is coming.
Fed up with raising a complaint. I Regret buying a machine. Will not refer anybody to buy ifb product.

I bought a stabilizer for my IFB washing machine in the month of January 2022 on the advice of your service engineer with a 3-year warranty. By the end of April, the stabilizer had stopped working, and in accordance with the warranty, the unit was taken by the IFB-authorised service engineers in Kanchipuram Shakshine Enterprises. The stabilizer hasn't been corrected for more than three months, and whenever I get in touch with them again, all they ever say is that they had to get a board from Goa. When I phoned customer service, they forced me to speak with Mr. Arul, who oversees the washing machine service. He shared the same justification and promised to resolve the issue within a week ( months before).

Since nothing had changed, I contacted customer service, who provided me with Mr. T Nandagopal's contact information. He is an executive and should be able to assist me. When I called him, he always said the unit had arrived and would be delivered in a day, even though he had promised to remedy the problem in a week three weeks prior. Now he won't answer his phone or reply to my WhatsApp messages.

In response, IFB customer service demanded a complaint number listening to this situation and raised [protected], which is now not shown on your website. Today, IFB AC section called for an appointment instead of a washing machine section and when I explained the matter, they encouraged me to contact the company because they were powerless to help.

I registered a complaint through their customer care and consumer compliant and IFB service center returned my stabilizer in two days which it failed again. Now again they have taken the stabilizer back and no response again .

Ticket no. [protected] dated[protected] not resolved yet, daily I am calling to local service centre of @IFBsupport but no solution till date. PCB needs to be changed for @IFB_Appliance Oven. They said part didn't received, how much time it takes? 12 days over, poor service

Now new ticket number [protected] generated without solving earlier ticket. What kind of after sale service is this?
Tell me IFB escalation matrix and your highest authority contact details.

I want to escalate this issue.

We have purchased a washing machine way back------and we have not started rather installed then, because already an old IFB top loading machine was in use.
Today, i.e. 08.10.2022 we tried to install it an contacted you and got an sms ( " Dear Customer, Your ticket no is [protected] . IFB representative will contact shortly."). Till evening nobody turned-out, then we tried to contact once again and got the answer that whatever ticket number I got is for repair/service. And they have raised another ticket number ( Dear Customer, Your ticket no is [protected] . IFB representative will contact shortly.) and said with in 24 to 48 hrs, service person shall contact.

Now the main point is, "it seems he is going to charge me Rs.550/-, for which I am against and said the same. Since this is only installation how can you charge me? If you are going to charge me, for the new machine for installation, "I don't want any service person". And I will get deeply hurt in that case.
Regards
Alahari.R

Hi Team,

I register one request in Jan2022/Feb 2022 for normal service of my dishwasher.
One technician came and he checked every thing is working fine. He said let me clean the water supply pipe and then he damage that pipe.
He has gone from my home without informing me when i was busy with my work.
i thought things are done and at the night when i try to start, it give me error and not started.
Second day morning i called him and he said your machine's pipe is not working properly and damage. So you need to pay money for that.
My machine is already in working fine when i registered my complain. ITs normal servicing request only.
I tried to connect with your customer support team ( multiple times )to resolved my issue but no proper response.
One day another technician came and he said circuit is damage and you need to pay 7000 to10000 Rs.
I don't know for my working machine how can i pay this much of amt?
I even provided approx date and my mobile no to your customer care to check recording. But they are not at all agree with it and force me to pay.
I don't know how your treat your customer? but i was having worst experience with your technician team and customer support team.

Bought a washing machine in 2018. A broken machine was delivered. Upon several complaints, company sent another machine which is a faulty machine. Makes noise like tractor and our neighbours complain a lot and dont allow to use. Raised several complaints and issue not resolved till now. I am now getting mental harassment for raising this matter again and again. I have raised several complaints on this. The technicians visit and do formality, nothing works. It was also sent to their service centre 2-3 times but the issue remains same. The recent ticket number [protected] was closed by a technician named Manjit without any resolution. They just want to meet their own TAT. Pathetic product and pathetic services. My number is [protected].
M. Seh

My old parents are stuck with complaint number [protected] since past one week for their IFB washing machine which is already covered under AMC.Please resolve immediately .

Dear Team,

I am very much disappointed with the IFB AIR conditioner.
Nobody responded to my mail dated Sep 8, 2022 at 11:09 PM TO [protected]@IFBGLOBAL.COM

This is with reference to Tkt no [protected], [protected], [protected], [protected], [protected].
This AC has not worked since installed, multiple complaints raised but not been resolved.
All the time the technician visits and adds GAS to the unit, but is of no use. Currently the service calls are handled by a third party of IFB which is not in position to resolve the current cooling issue. No cooling at all.
I want my AC to be replaced as soon as possible.
I would like to know what is the deadline mentioned in the quality procedure of IFB to resolve the customer complaint??

Problem statement:- No cooling.


Please take necessary action on priority, I want that defective unit to be replaced and should get compensation for the same.

I have a front load washing machine. We were having problem with the dryer as the clothes were not drying.
Complaint was lodged through the toll free number.
Service representative from Induja Home solutions Pvt Limited, behala, Kolkata34, visited us on 7th Sep'22 and changed one spare part - Billed us 988/-
The problem was not solved - another visit was made on 12th Sep, and this time the motor was changed and billed us Rs.4223/-
The problem persisted and on 16th Sep the service person says the mother board needs to be changed costing about Rs3500+
Concern - If it was informed to us at the 1st instance then we could have taken decision whether to spend Rs.10K on this machine or to change the machine.
We are not sure if the motor was defective at all or was just changed on adhoc. I need your intervention to return the money for the motor as the machine is still not in working condition and we do not wish to spend Rs10K for this machine which is 7 years old.
Let me know if you have better solution to support me. Thanks for favorable response at the earliest. My contact number - [protected]

Service people if we asked then he is saying we need to use full mineral water and still more than week. They are not able to provide machine

Don’t buy Ifb. We are frustrated with thier customer care

Purchased a TOP Loan IFB Washing Machine (Model: TL-RDSS 6.5 KG AUQA, SL NO[protected] on 26/10/2022 and warranty expired on 26/10/2022.

During these period we faces lot of problem with this device and currently we have issue with Vibration and Noise Issue and for that we logged the call on 29th of Aug and engineer visited the site and assuring us to replace some spare and it may work but after 13 days crossed still no response from IFB Customer Care and we are calling IFB Customer Care daily and no one are attending the compliant till date.

The machine is not taking water in the drum

Since, my mechine did not spin and showed as "taco" in its display, I made complaint... Past one week no one come to inspect and redress my problem...

It shows dper when 13 minutes left

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