[Resolved] IFB Industries — ifb washing machine service complaint for pcb replacement

VikasNBengaluru

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560024

I had raised a complaint with ifb customer care about the washing machine not working. The ticket number is [protected]. The service agent attended the call and upon checking the machine, he said the pcb board has to be replaced. The product is under warranty. He said the spare is not available at the moment and will have to be ordered and it may take 2 days at least. It has been almost a week and still i have not got it resolved. He is saying it will take 3 more days to come. Its been huge inconvenience for us. Please take this upon priority and resolve the matter. Its unimaginable that a part is not available for more than a week now. Really disappointed with the service so far. Hope it will be resolved soon.

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Nov 10, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Oct 09, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES