[Resolved] IFB Industries — ifb washing machine - worst customer support

phpsridhar

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600119

I am having a ifb washing machine which is under amc. It was suddenly stopped working from december 3rd 2018 and i raised the complaint on the same day. After they attend the issue it was stopped working again on the same day. From then we keep calling the support but till date no one attend the issue. I never seen such a worst customer service with any other brand. They don’t have proper escalation channel. I think i made a mistake by chosen the ifb brand. My complaint no: [protected]

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Jan 20, 2019

Complaint marked as Resolved

After the complaint the technician came and fixed the machine. Now its working fine. Thank you.

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Jan 03, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES