[Resolved] IFB Industries — Inappropriately charged without bill

SatishAgarwal

Address:

560057

I have an ongoing complaint with IFB with ticket number [protected]. The complaint is regarding an inlet valve which I purchased. I was not given a proper bill for the purchase from the company. Also I was charged an extra of 200 Rupees for the product. I have got calls from various IFB employees who are investigating me for further details instead of taking action against the wrongdoer. If this continues to be the case I will be going to the Consumer Forum with my grievance. Selling product without bills and at illegal prices is unethical and completely unprofessional. Since I am educated I found out about this irregularity. IFB salesmen might be cheating others in the country. I was hoping IFB would respond with a justified action against the person and solve my issue. But they keep tossing around the issue without any respect for customer's time. This is highly disappointing and has made me consider if I should trust IFB in the future.

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Oct 24, 2016

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2016

IFB Industries Customer Care's response Dear SatishAgarwal,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Sep 19, 2016

IFB Industries Customer Care's response Dear Satish,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.