[Resolved]  IFB Industries — inefficient and indifferent ifb customer service resulting in cheating

Address:

560066

The customer service department

On calling the centralized ifb customer service about a month ago on a complaint of water logging inside by senator 6 kg washing machine, i was directed to your service center support squad online services, 80, /2, 2nd main yeshwantpur, bangalore -22. Shabnam from the service center deputed sultan who identified the problem as a drier motor replacement on 15 june. He took the old one and promised to return the next day (16 june 2019) with a new one. Post several calls, he sent ayaz (Instead of coming himself as promised) who fixed it in a jiffy and said it would work fine without waiting for a trial run. However, the water logging problem persisted and clothes were not getting cleaned. Umpteen follow up calls and messages to both the technicians went unheeded. The service center too took up the complaint but sent ayaz again after repeat requests.

He came a second time and just kept progressing the turner knob and said it would work fine. He was highly rude and barely spent 5 minutes and refused to stay till the whole process was over so we could actually check if the machine was working properly. After one month of repeated requests, the technicians do not still respond and the service center does not even bother to ensure that the service request is fulfilled. I have been cheated of rs 5000. Now i think the invoice attached is also fake and i am left with a washing machine that still has the same problem and am unable to wash the clothes. My washing machine has never ever given me this problem before.

Kindly arrange to rectify this problem urgently when i am available at home free of cost. I have had to endure much hardship and inconvenience. This appears to be a case of total indifference, unethical behavior, unprofessional service and cheating. Prompt and proper action by ifb will help restore my faith in them (I have been using their machines for more than 20 years). Thank you.