[Resolved] IFB Industries — Lack of after sales service by ifb

ebaypiyush

from Mumbai, Maharashtra

Address:	382418
Website:	IFB India

I logged a complaint ([protected]) about AC not cooling on 28th May 2017 but no technician visited the site in spite of daily follow-ups and booking appointments with the customer care team. Finally I escalated the matter to Mr. Chintan Bhavsar ([protected]), who promised a resolution by 5th June 2017, however the IFB team closed the complaint without visiting and giving a resolution. I would suggest not to purchase IFB products due to appalling service of the company.

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May 21, 2018

Complaint marked as Resolved

No resolution was provided nor their technician visited the site. I had to seek help from UrbanClap to resolve the problem. There was no voltage or stabilizer issue was falsely claimed in the resolution and it is working after private repairing without stabilizer or voltage issue. The fact is that service is crap. I don't suggest going with this company.

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2017

IFB Industries Customer Care's response Dear Piyush,

Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Jun 08, 2017

IFB Industries Customer Care's response Dear Sir,

This is to kindly inform you that our technician visited and has confirmed that your ac is in proper working condition. However, as recommended by our technician, we request you to use stabilizer to suit the voltage conditions at your place.

Regards,
IFB APPLIANCES