[Resolved]  IFB Industries Limited — Replacement of 8 kg digital direct drive washing machine (sr no: 060147)

Address:Bangalore, Karnataka

Permanent Customer No: 2844567 First Complaint/Ticket No: 13249474 dtd 30.06.2014 (Status: complaint closed without my consent) Second Complaint/Ticket No: 13494879 dtd 04.08.2014 (Status: complaint closed without my consent) Third Complaint/Ticket No: 13564433 dtd 14.08.2014 (Status: Open) Sub: Replacement of 8 KG Digital Direct Drive washing machine (SR No: 060147) Dear Sir/Madam, I had purchased 8 KG Digital Direct Drive washing machine (SR No: 060147) from Unilet showroom at Bangalore. Unfortunately, the item does not function at all or not working often. In past 3 years I had repaired my washing machine more than 3-4 times for various major manufacturing issues. I have read through all the details within the accompanying instruction manual supplied along with the washing machine as well as worked through the various trouble shooting methods but it seems that the 8 KG Digital Direct Drive washing machine simply is a faulty product. But now the current issue is that the drum of the washing machine had broken into 2 pieces and is being under repair for past 46 days. Now I decided that I can’t use this product anymore and I would require a replacement for the product as soon as possible. I don t need any repair for the same product again. I have been a loyal IFB customer for and have always been perfectly satisfied and happy with my purchase. Your Bangalore service center Harinidhi Enterprises service is really arousing pity and they never care about customers. Also most frustrating part is customer care/ service center is closing the compliant number without closing the compliant. I have been calling the customer care on a regular basis but unfortunately yet to receive any satisfactory response. I can’t wait for the replacement more than this week. Kindly expedite. Thank you for your time and consideration in advance! Please look in to the matter on an urgent basis and do the needful Very truly yours, - Jayasuryan Bangalore, Karnataka
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Mar 15, 2017
Complaint marked as Resolved 
Verified Support
Aug 20, 2014
IFB Industries Customer Care's response
Dear Mr. Jayasuryan,

We are extremely sorry for the inconvenience caused & delay occurred, We are looking into your concern, and will revert at the earliest .

IFB Team
Verified Support
Aug 27, 2014
IFB Industries Customer Care's response
Dear Jayasuryan,

As discussed, we will be unable to provide you a replacement for the machine. However, your machine is repaired and can be picked up. Do write to us on [protected]@ifbglobal.com if you require further assistance.

IFB Team.
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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
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    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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