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[Resolved]  IFB Industries — Looting the customer in the name of service

We have lodged a complaint on 7/6/2020 via ticket number [protected] as front door of the washing Machine is not getting locked properly. So it's showing some error and it's not starting. The service personal visited the house today and he charged Rs.3195/- (please verify the bill attached) for changing the gasket for the door. The washing Machine is under warranty period and the old gasket is fine. We have enquired about the price of the gasket with other shopkeeper he told that it's within Rs.1000/-. So the authorised service personal cheated us. ( He even told the ticket number - contact number of the person visited my house is [protected] ) We request the company check it and ensure that no other customers are cheated likewise. Please take some action. Please help me in getting the excess amount I have paid.

Looting the customer in the name of service
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Complaint marked as Resolved Jun 16, 2020
IFB company taken quick action. The service personal who had taken excess amount for the spare parts had visited the my house and returned the amount. Thanks to consumer complaints forum abd IFB management.

Complaint Status


[Jun 10, 2020] IFB Industries customer support has been notified about the posted complaint.
Verified Support
IFB Industries Customer Care's response Jun 11, 2020
Dear Sir/Madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES
Verified Support
IFB Industries Customer Care's response Jun 17, 2020
Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES
Complaint comments  2 Comments     Updated: ShareTweet

Comments

Dear Sir/Madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES
Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES

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    Customer satisfaction rating
    87%
    Complaints
    5650
    Pending
    0
    Resolved
    4887
    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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