IFB Industries Complaints & Reviews

My ifb a/c didn't get repaired within my warranty period. My tickit no is [protected]. They didn't show any response to my issue.
I want my a/c to be repaired from the authorised company.

Dear Sir,

I own an IFB Washing Machine (Eva Aqua VX, Machine Serial Number:[protected] for which I had purchased an AMC on 13 Aug 2019 and which is valid until 12 Aug 2021.

For the past 2 weeks the washing machine's door does not shut because of which I am unable to use the machine. I had lodged a complaint about this ten days ago (Complaint No: [protected]). I was promised that a technician would be sent within 4 days.

Unfortunately, till date no one has come. Upon contacting the service center again, I was told that since I am not in a "Green Zone", it would not be possible to send a technician.

I find this reason given by them to be absolutely baffling. On the same day when I called their customer support to order their liquid detergent, their salesman happily came the next day with a dozen detergent bottles which I purchased. If my area is safe for their salesman to make a sale, it is surely also safe for their technician to come and provide repairs.

Further, technicians of ALL other vendors including Airtel, Tata Sky, Vodafone, Eureka Forbes, etc, are regularly coming to our building without any complaint. Hence I fail to understand why IFB would not send their technician.

Our building follows strict coronavirus safety protocols including the compulsory wearing of face masks, use of hand sanitizers, etc. There has not been a single coronavirus case in the building (and even in the neighborhood). There is absolutely NO threat in visiting our building.

I can only imagine that the coronavirus is being used as an excuse to delay service to a customer who has already paid for an AMC and has nowhere else to go in order to divert resources to other customers who would be paying for one-off service requests.

After getting no response from their customer support, I sent an email complaint to "[protected]@ifbglobal.com". I was told someone will get back to me on the same day. Again that was 3 days ago. No one has contacted me.

I would now like to know where do I complain against the Complaint Center?

Thank you
Zainab Motiwala
[protected]@zamtek.com

I had booked a neptune dishwasher sx1 on 19 may 2020 from ifb point at vajarahalli, kanakapura main road, bengaluru 560062 order cum receipt no.: 1018450/rec/app/000067dt: 19 may 2020.

Mr. Hidayat shariff who was in charge of this ifb point assured us of delivery on 23 may 2020 the commitment date with his contact details was personally marked by him. To date i have not received the machine though promised by your outlet.

After many personal visits, i was told that the ordered machine neptune sx1 is discontinued and in place of that neptune, vx plus can be delivered immediately. But in vain. Until today i have not got any update nor calls from the ifb point.

I went to ifb point thinking that their services would be better as they are the company's direct outlet. However, i am saddened to note that such a popular brand ifb has had no responsibility to confirm the status of my delivery until today though i have paid the full amount.

I do agree that these days the common reason seem to be the pandemic and having consideration i have waited for a long period of time considering the present situation due to covid19, my request to receive a mail from your end on this issue on the status of my order has not been addressed. Infact, i really had to work a lot to get through a contact point where i could complain.

I would like to know as to when i will be receiving the dishwasher from your end

Machine is not working since last 4 months several complaints made two time service personal attended the fault but yet not rectified machine is still under warranty and in the name of abhishek mohta mobile no. [protected] would request to look into the matter and arrange to rectify the fault at your earliest

My oven is not working properly, in worrenty,

I complained ifb office, they are say you have to wait 3-4 days, this is not a first time i call every time they told me we are very busy you have to wait next time i will buy other companies, ifb service is very bad,

Very very bad service.. Feeling sooo irritative.. Worst... Frustrated like a hell... Stupid product

Drainage pipe leakage

My washing machine recently showing ach1 error. Not sure what the issue is, could you please help

Purchased fully top loaded washing machine in december 2019 and now found issue in bottom leakage problem during draining of water pls solve the issue.

The machine is giving an unusual sound when it is started and too much vibrating noise

Fully front loaded machine does not working

My ifb washing machine (Elena aqua steam 6kg 1000rpm) front loaded didn't took start last 15 days

It has been just two days o[censored]sage and f5 error keeps on coming. The installation staff is not able to fix. Pathetic product

I just bought 30 ltr ifb microwave, which is giving shock while plugged in. Ifb says that since i don’t have earthing in my house hence the shock, and suggested to use microwave wearing slippers. I want to return this substandard product which has a design defect. And ifb is not accepting it. Earthing connection is extra safety added to circuit it shouldn’t have current always. But ifb seems to defer from basic electrics.
I think they want to shove their substandard product to me. Plz help

I am owning an ifb neptune dx dishwasher and since last 2.5 years i am having problem in my dishwasher. Its is showing f5 error again and again many time i have contacted ifb service centre near me but the service person does not even have knowledge of dishwasher repairing and because of lack of training the service person cannot do anything i have contacted ifb helpline also regarding this but they send the same service person again and again and now i am not contacting ifb again because they will send the same service person again and the dishwasher will not get repair and the service person will take the service charges again so please help and contact me as soon as possible

I have purchased a washing machine from ifb and presenting below in point form the chronological order about my complaint.
1. Purchased eva aqua vx ldt model with sl no[protected]. Bought it online from ifb site on 19.05.2016.
2. Machine received on 21.05.2016 evening by courier to my house in hyderabad.
3. The machine was commissioned on 22.05.2016 and the 4 year warranty card was also entered by the person with the warranty period being from 22.05.2016 to 21.05.2020. The person who commissioned was mr balu (Mobile [protected]).
4. As the 4 year warranty is expiring, i have paid rs 2867/- on 15.05.2020 with a request of amc for one year, obviously starting from 22.05.2020.
5. I have today received the amc from ifb with the period of amc being from 18.05.2020 to 17.05.2021.
6. I am losing four days of amc for no fault of mine. Your man mr basha from hyderabad office says that as the amc is generated online, he can not change the period to start from 22.05.2020 instead of from 18.05.2020. This, i think is not fair for the customer and the continuity should be maintained without losing even a single day, especially when i paid the money a week in advance.
7. I request that the amc contract should be replaced with period to be from 22.05.2020 to 21.05.2021.
8. Kindly send me the revised amc contract with changed period.

Please respond at the earliest.

Thank you

Siva sankara rao lingala
Flat 007, d block, manjeera heights 2,
Chitra layout, l b nagar
Hyderabad - 500074
Mobile: [protected]
Email: [protected]@gmail.com

Heats up and stops every 10 minutes

Want to know the authorised service agent charges for repairing n putting back the same mother board after repair.

Hello ifb,

I purchased ifb 6kg fully-automatic front loading washing machine thru amazon on oct 13 2018 (Order #[protected].

Till 22nd feb 2020, washing machine functioned properly and on this day, spinning stopped working.
I registered the complaint (#[protected]) on 22nd feb 2020.
1. Technician came after 3-4 days and said, the board might have gone bad and this would need 3-4 days to be replaced.
I had to follow up with customer care, technicians, service managers multiple times.
2. After 3-4 days, technicians came and replaced the board and still the spinning didn't function properly. This time, they said, the motor might have gone bad and this needs 1/2 days to replace.
I had to follow up with customer care, technicians, service managers multiple times.
3. After a lot of real painful follow up, after about 2 weeks, technician came and replaced the motor. After this spinning started working.
4. After two weeks, again the same problem occurred. Again i registered a complaint.
I had to follow up with customer care, technicians, service managers multiple times.
4. The technician came and said, there is something wrong with the sensor and this needs to be replaced, which will take about 1/2 days.
Again, i had to follow up with customer care, technicians, service managers multiple times.
5. After a lot of real painful follow up, after about 10-12 days, the technician came and replaced the sensor. But, spinning didn't function properly. This time he said, timer might have gone bad and this needs to be replaced which needs about 1/2 days.
Till date, i have been painfully following up with customer care, technicians, service managers multiple times.

While following up, i have spoken to
1. Vikas (Ifb customer case manager)
2. Chandu (Ifb customer case manager)
3. Manjunath (Area service manager)
4. Santosh (Area service manager)
5. Kiran (Local technician),
But, all in vain.

Is this the way to run a business? What kind of business model are you folks running wherein
1. You dont have proper spares.
2. No proper technicians to analyse the issue,
3. No proper area service managers to respond to customers grievance,
4. No proper ifb customer case managers to respond to customers grievance.

I am sick and tired of following up with all of you.

Get the issue resolved right away, if not send an alternative washing machine.

Then the corona lockdown came. So, from almost 3 months, now even though the lockdown has been relaxed,, the issue has not been fixed.

Still today (May 23 2020) the issue is not resolved and i am filing this grievance with great pain.
It looks like you are making a mockery of customers.