IFB Industries Complaints & Reviews

The machine is not working for last 3 months and i have been raising complaints for one or the other issue continuously from the date of purchase. It is getting corroded and rusted. I have filed numerous complaints since the purchase date wrt machine having technical issues every now and then. Now this new defect has come up.

This washing machine i had bought on september 02, 2019 and since the beginning of time, i can say that, i have spent more time getting in touch with you and your technicians for the defects (Technical and physical as captioned above), than washing clothes in this machine.

Since this defective machine is under warranty and it hasn't even completed a year from the date of purchase, i have continuously requested you to replace the defective piece. Even one of the company's representative had taken pictures which indicate the machine is operated in suitable conditions and should not have corroded and rusted this soon.

Please find attached pictures of the washing machine for your perusal.

Hi,

The machine is still not working. It is getting corroded and rusted. I have filed numerous complaints since the purchase date wrt machine having technical issues every now and then. Now this new defect has come up.

This washing machine i had bought on september 02, 2019 from vatanakool dealer for ifb machines and since the beginning of time, i can say that, i have more spent more time getting in touch with you and your technicians for the defects (Technical and physical as captioned above), than washing clothes in this machine.

Since, this defective machine is under 10 years warranty and it hasn't even completed a year from the date of purchase, i request you to replace the same or refund the price paid for this defected piece.

The local centre is not responding to calls and seems useless.

I have raised txt-[protected] ticket on may 25th 2020 and the technician came on 29th 2020 and inspected the ifb washing machine but saying that there is a problem with the board which we have raised ticket ([protected]) 3 months back (Pfa) paid 2175 and the board got changed now again he is saying an internal circuit wire connection is faulty and must be replaced. We supposed pay 2000 + rupees for replacing that, which is already under amc coverage. Technician says as per the terms the wire cables inside the ifb machine is not covered under warranty, please confirm the same.

We bought the machine almost 10 years ago and i would like to know why in recent years (Every 6 months) the machine keep on getting into this kind of trouble often, every time a technician comes and advice us to replace something in the machine which costs at least[protected] rupees despite being under amc coverage (I have attached the bill copy of issue occurred 3 months before and previous issue bill copies. If needed i will search and add all the bill copies previous we had)

I have been calling and following up with customer care support and send email to [protected]@ifbglobal.com address. But no cares sincerely. They said the issue will be escalated to next but nobody called till now. Can anyone please address this issue. I would request someone from the escalation point to explain to me why the ifb machine is keep on ran into problems very frequently? Is there any other alternate permanent solution for the same? Would you recommend to replace/buy a new one? Because we already spent more or near the amount we spent for purchasing the machine 10 years back. Please provide clear explanation on this issue.

My ifb a/c didn't get repaired within my warranty period. My tickit no is [protected]. They didn't show any response to my issue.
I want my a/c to be repaired from the authorised company.

Dear Sir,

I own an IFB Washing Machine (Eva Aqua VX, Machine Serial Number:[protected] for which I had purchased an AMC on 13 Aug 2019 and which is valid until 12 Aug 2021.

For the past 2 weeks the washing machine's door does not shut because of which I am unable to use the machine. I had lodged a complaint about this ten days ago (Complaint No: [protected]). I was promised that a technician would be sent within 4 days.

Unfortunately, till date no one has come. Upon contacting the service center again, I was told that since I am not in a "Green Zone", it would not be possible to send a technician.

I find this reason given by them to be absolutely baffling. On the same day when I called their customer support to order their liquid detergent, their salesman happily came the next day with a dozen detergent bottles which I purchased. If my area is safe for their salesman to make a sale, it is surely also safe for their technician to come and provide repairs.

Further, technicians of ALL other vendors including Airtel, Tata Sky, Vodafone, Eureka Forbes, etc, are regularly coming to our building without any complaint. Hence I fail to understand why IFB would not send their technician.

Our building follows strict coronavirus safety protocols including the compulsory wearing of face masks, use of hand sanitizers, etc. There has not been a single coronavirus case in the building (and even in the neighborhood). There is absolutely NO threat in visiting our building.

I can only imagine that the coronavirus is being used as an excuse to delay service to a customer who has already paid for an AMC and has nowhere else to go in order to divert resources to other customers who would be paying for one-off service requests.

After getting no response from their customer support, I sent an email complaint to "[protected]@ifbglobal.com". I was told someone will get back to me on the same day. Again that was 3 days ago. No one has contacted me.

I would now like to know where do I complain against the Complaint Center?

Thank you
Zainab Motiwala
[protected]@zamtek.com

I had booked a neptune dishwasher sx1 on 19 may 2020 from ifb point at vajarahalli, kanakapura main road, bengaluru 560062 order cum receipt no.: 1018450/rec/app/000067dt: 19 may 2020.

Mr. Hidayat shariff who was in charge of this ifb point assured us of delivery on 23 may 2020 the commitment date with his contact details was personally marked by him. To date i have not received the machine though promised by your outlet.

After many personal visits, i was told that the ordered machine neptune sx1 is discontinued and in place of that neptune, vx plus can be delivered immediately. But in vain. Until today i have not got any update nor calls from the ifb point.

I went to ifb point thinking that their services would be better as they are the company's direct outlet. However, i am saddened to note that such a popular brand ifb has had no responsibility to confirm the status of my delivery until today though i have paid the full amount.

I do agree that these days the common reason seem to be the pandemic and having consideration i have waited for a long period of time considering the present situation due to covid19, my request to receive a mail from your end on this issue on the status of my order has not been addressed. Infact, i really had to work a lot to get through a contact point where i could complain.

I would like to know as to when i will be receiving the dishwasher from your end

Machine is not working since last 4 months several complaints made two time service personal attended the fault but yet not rectified machine is still under warranty and in the name of abhishek mohta mobile no. [protected] would request to look into the matter and arrange to rectify the fault at your earliest

My oven is not working properly, in worrenty,

I complained ifb office, they are say you have to wait 3-4 days, this is not a first time i call every time they told me we are very busy you have to wait next time i will buy other companies, ifb service is very bad,

Very very bad service.. Feeling sooo irritative.. Worst... Frustrated like a hell... Stupid product

Drainage pipe leakage

My washing machine recently showing ach1 error. Not sure what the issue is, could you please help

Purchased fully top loaded washing machine in december 2019 and now found issue in bottom leakage problem during draining of water pls solve the issue.

The machine is giving an unusual sound when it is started and too much vibrating noise

Fully front loaded machine does not working

My ifb washing machine (Elena aqua steam 6kg 1000rpm) front loaded didn't took start last 15 days

It has been just two days o[censored]sage and f5 error keeps on coming. The installation staff is not able to fix. Pathetic product

I just bought 30 ltr ifb microwave, which is giving shock while plugged in. Ifb says that since i don’t have earthing in my house hence the shock, and suggested to use microwave wearing slippers. I want to return this substandard product which has a design defect. And ifb is not accepting it. Earthing connection is extra safety added to circuit it shouldn’t have current always. But ifb seems to defer from basic electrics.
I think they want to shove their substandard product to me. Plz help

I am owning an ifb neptune dx dishwasher and since last 2.5 years i am having problem in my dishwasher. Its is showing f5 error again and again many time i have contacted ifb service centre near me but the service person does not even have knowledge of dishwasher repairing and because of lack of training the service person cannot do anything i have contacted ifb helpline also regarding this but they send the same service person again and again and now i am not contacting ifb again because they will send the same service person again and the dishwasher will not get repair and the service person will take the service charges again so please help and contact me as soon as possible

I have purchased a washing machine from ifb and presenting below in point form the chronological order about my complaint.
1. Purchased eva aqua vx ldt model with sl no[protected]. Bought it online from ifb site on 19.05.2016.
2. Machine received on 21.05.2016 evening by courier to my house in hyderabad.
3. The machine was commissioned on 22.05.2016 and the 4 year warranty card was also entered by the person with the warranty period being from 22.05.2016 to 21.05.2020. The person who commissioned was mr balu (Mobile [protected]).
4. As the 4 year warranty is expiring, i have paid rs 2867/- on 15.05.2020 with a request of amc for one year, obviously starting from 22.05.2020.
5. I have today received the amc from ifb with the period of amc being from 18.05.2020 to 17.05.2021.
6. I am losing four days of amc for no fault of mine. Your man mr basha from hyderabad office says that as the amc is generated online, he can not change the period to start from 22.05.2020 instead of from 18.05.2020. This, i think is not fair for the customer and the continuity should be maintained without losing even a single day, especially when i paid the money a week in advance.
7. I request that the amc contract should be replaced with period to be from 22.05.2020 to 21.05.2021.
8. Kindly send me the revised amc contract with changed period.

Please respond at the earliest.

Thank you

Siva sankara rao lingala
Flat 007, d block, manjeera heights 2,
Chitra layout, l b nagar
Hyderabad - 500074
Mobile: [protected]
Email: [protected]@gmail.com