IFB Industries Complaints & Reviews

In a Month of March-2020 I have purchased Microwave over of IFB company via Amazon Online, just after a use of 10 days it's gone faulty, on 20th March 2020 I have registered my complaint via call center of IFB - Complaint no. is [protected], Due to lockdown impose it's understood no one will able to attend it..

Post lockdown is open again I have call in month of June 2020 were they have ensure that some one will visit to rectify the same . but there is no visit made . after that I am regularly following it up with IFB with no. of calls and every time only getting answer that some one will visit . but not getting any service
After my call on 17th July 2020 it's observed that my original complaint they have closed by saying that it's resolved and open up a new complaint no. [protected] but till today not one has visited to resolve the complaints .

Hi, this is regarding my newly bought just 5 months old ifb washing machine front load.

The issue is from past 10 days.
Everytime i turn on the machine, it gives a warning door not closed, and it is unable to start the wash process due to this door error.
Seems like there is major bug in door closing sensor.

Could you please do the needful. This is the second time i am raising the complaint, so far the service has been pathetic, didn't get any response from ifb support.

Kindly do the needful, otherwise i will have to take some other actions.

Thanks & regards,

I feel like i was being tricked from the service of ifb. I have tried multiple times to write regarding this and i have not received a response.

I booked a service for the ifb washing machine for a noise complaint. The washing machine was still under the warranty. The service engineer visited and updated us that this part was not covered under warranty since it comes under plastic.

We paid the amount regardless. Then the technician changed the part and updated that he had installed a non compactable part due to lack of stock and will replace it as soon as they receive this particular machine's stock in the service center.

Since then i have been following the engineer, he only answered the call and updated that they received the part and will attend by evening.

From the day onwards there has been no reply from the representative. We have visited service center 4 times in the meantime and a lady in the service center strayed over all the time.

This was not the first time i am getting this type of response. This poor behaviour was all time since i called them for each service.

I have raised another complaint to customer care and no response from them.

I feel like i was cheated and i was defamed a few times while using the service.
I have requested for escalation and callbacks but i have not heard that ever since.

I have purchased 6.5 kg top load washing machine in march 2016 about a year its pcb malfunctions and we have to replace its pcb with our cost. At that time we complaint about the resting of body but service center has not taken any action on it. Again after 2 years of purchase we observe loose connection in pcb after lots of follow up service engg. Came after around 10 days and take 3- 4 days to repair it. Now from last 2 months facing loose connection issue and due to rusting the body falls down detaching the side wall from lower plate. Person from service center visited 12 days back and info that he will arrange new body in 2 -3 days but after 10 - 12 days also not getting proper response from him.

My name is pankaj gore and leaving at boisar dist. Plaghar maharashtra

Washing machine moves during cycles and leaks water

I have paid AMC in January 2020. I had the drum problem in my washing machine and I called the service center on 9th July 2020. The customer service technician came on 16th July 2020, he removed the washing machine front, top, and rear cover for replacing the drum with a new one. After that, the service technician had broken the coin port filter while removing it from the washing machine and demanded money Rs. 250/- for replacing it with the new filter.
I told him that the filter was broken by you, so you are responsible for it. The service technician challenged me that he knows how to collect the money from me; he fixed the wrong type of filter and asked me to start the machine for washing on the next day. I turned on the washing machine on[protected] morning time and observed that a lot of water leakage from the coin filter which he changed and the loose connection is noticed in the switch panel. Immediately, I had complained to the service center once again, the service technician came again and he did not solve the problems and told that he fitted the wrong type filter, demanded money for the correct filter, and then he challenged me to make a complaint to IFB.
Now my washing machine is not working, showing error and much water leakage. I am unhappy with the IFB authorized service agent. Kindly arrange a skilled service technician to attend the repair work as soon as possible. We could not able to wash our clothes for the past two weeks. Unexpected customer service from IFB. Hoping to receive a good service from IFB.

Hi,

I have registered a request for service on Mar 12 2020 (in warranty) and the technician visited my home on 16th Mar 2020. Technician identified the problem and informed the IFB service center to replace the drum on the same day (16th mar 2020). I have not received the drum replacement till now and when i called the customer care they are told that my ticket is closed due to lockdown and the drum cannot be replaced. Also told me that my warranty is expired now and i have to pay for the service and drum.

My request has been placed when in warranty and the IFB closed my ticket without replacing the part. Please help in resolving the issue.

Dear sir/ma'am,
I, meena kukreja of e-1516/a, sector-49, sainik colony, faridabad-121001. Our maxhine is not working since 1 1/2 months.. N we have filed complaint but no technician has visited to solve the issue. N ur no. Is also not conacting.

I have submitted a complaint about repair of my washing machine on 12.06.20. But till date (19.07.20) that is not resolved. We have talked to customer care several times but there is no improvement.

Only answer received from the customer care is "we are sorry sir" "we will escalate the matter to higher officials" "this will be resolved shortly".

What the hell they are maintaining a customer care?

They have given so much torture that i pray to the god that this company should be closed. Such a worst company.

Ifb is continuously delaying the material supply to the site engineer.

I had called the customer care number on 1st july regarding repair in our ifb washing machine. Subsequently, the company had sent the service centre person to attend the same. The guy came the same day and for amc charged us 6450 (Bill attached). Since our drum had broken, the guy said he will bring the drum in a week and repair our washing machine. It is almost twenty days now and when we try to contact him, he doesn't pick the phone. Please help in solving this issue. We are facing so much agony due to this. Hope you can understand.

The service centre person name is ajit and his phone no. Is [protected].

When we spoke to the company, they asked for the complaint number which they have never provided. The customer care executive said that due to corona, our server is not working. The service centre person will call you and you provide your address to him.

An early response from you is highly appreciated.

I bought the above mentioned washing machine from Croma, Mumbai on December 11, 2018 and it is under warranty.
Machine stopped working on March 12, 2020 and raised a complain with ticket ID [protected] on March 14, 2020.
First time the technician came around March 16 (don't remember the exact date) with a wrong part and issue could not be resolved but then the lockdown. So, I waited till gradually opening around end-May 2020.

Thereafter, several reminders and discussion with the Neo IFB service, Mumbai guys - they finally sent a technician with a faulty part around First week of July.
Again I raised a complain with the IFB service centre Goa via tool free number and they promised the job will be done on July 16 with 100 per cent assurance.

However, No call and intimation from them so, I am trying since July 16 and they again promised me that it will be done on July 17 - however, as expected nothing. My telephone calls going rounds from Goa to Hyderabad and no one is of help. Supervisors of IFB services promising that they will call in 30 minutes but again ...no call back.
Never expected this kind of response from a brand like IFB.

Water draing and drying not working F5 errroris showing

I have placed order for 3 nos.of Autodish detergent vide order no.[protected] on 22nd June, 20 with advance payment of Rs.930/- paid by me in IFB website.
But till date I have not received any reply from them regarding despatch of the material. I contacted their helpline nos on 3 occasions in between but they have a standard answare that our back office team will contact you over phone & update. But no calls came from their end. I also send mail to their customer care service but did not receive any reply.
Please look into this & arrange refund of the money paid by me in case they are not in a position to supply the material.

I have purchased an ifb front load washing machine. Now from past 3 days, it has same problem, everytime i start this, it stuck and doesn't move to other task, it stuck at door error, even if we have closed the door properly.

It just 5 month old product.
Kindly look into this and replace the item, otherwise i will have to take some actions.

We are facing 2 issues in ifb washing machine.

1) when the machine is in running condition than suddenly blast voice comes often.

2) when we set washing program for 1 hour than that complets after 2.5 to 3 hours.

For these problems we have made complain 3 times. Same technician named shaileshbhai raval (M: [protected]) comes for repairing and withing seeing anything he says everytime that we are not properly cleaning machine and we are doing service outside and bla bla bla...

I eveytime says him that we are regulary cleaning machine as per guideline and we are having machine in warranty period than why should i service it outside ifb? I think person is saying carelessly without observing anything and blaming us.

And everytime he fills review from themselves.

I think ifb is having good service people so purchased from ifb. But its strange that ifb have recruited such a rude technician.

Now let me know that after my 3 complains if problem is not resolved and machine is keep going blasting and if any accident occurs than who will be responsible for that?

My washing machine is a top loading 7.5 kg machine, model no. Aw7201wb purchased on[protected]. The plastic panels inside the drum are broken and need repairs/replacement. Issues with service:
1) service center numbers mentioned on website do not work (I. E.[protected] and[protected], you need to write to ifb and pray that you're called back.
2) i've formally written to ifb thrice and everytime i get a phone call saying that a technician will arrive and resolve the complaint. No one appears after that and there is absolutely zero follow up by ifb on the complaint.
3) without a resolution or follow up, they've sent me a message that my complaint is resolved and upon calling them they told me that they will re - register my complaint.
4) after registering my complaint again (Complaint no. [protected]), there is no follow up on spare parts, repair etc.

I'm willing to pay for my spare parts and service but they is absolutely no response.

Please intervene and help.

Regards,
Karan ahluwalia
[protected]

Installation of ifb dishwasher neptune plus vx not possible due to problem in dishwasher. This was before lockdown. The service is very poor. With repeated follow up, i received a message that the dishwasher will be replaced with a new one. But it’s more than 2 months, they are not responding. Very poor service. The company is not competent to deal with customers. For more than four months the machine is lying in my house. It’s of no use, completely bad investment. Playing with emotions and sentiment of consumers

Ticket no [protected] complaint date 4th july
Below mentioned mailed to ifb. Been complaining since feb but no proper service

Sir/madam

I, an extremely harassed customer would like you to kindly check the status of the above mentioned complaint with the mentioned ticket number and escalate the matter and get the needful done by your service center.

Regards

Mrignaini

[protected]

My washing machine was unserviceable since 06 jul 20. I have booked a complaint vide ticket no [protected]. Even after frequent reminders no one has turned up yet. The apathy shown by the service staff is quite evident. Previously, on my transfer to this place (Guntur) i had requested for re-installation of my machine requested for stand, outlet pipes and liquid detergent. However, due to the apathy shown by the staff i had to cancel my order after a week or ten days. Warranty of my machine is on the verge of expiry. If my machine is not made serviceable then i may have to approach consumer court for the loss. Please do the needful

No one from company not visiting our house to check the machine although it has 4 years warranty