[Resolved]  IFB Industries Ltd. — Demo not providing for new dish washer - delay for 10 days - mental tension created by service providers

Address:Hyderabad, Andhra Pradesh, 500072
Website:www.ifbappliances.com

We have purchased a IFB Dish Washer vide Reliance Digital Invoice No.C#19910000, dt.31.10.2015 for Rs.34, 470.75

For Installation they registered ticket No. 16770710 with IFB. On 3rd November IFB Technicians installed the Machine, but the technician who has came for installation not having about machine to provide Demo and he told that for Demo another technician will attend.

From 4th November to till date we are continuously following with IFB help line number [protected] more than 30 times and their service center located at Tarbund X Roads, Secunderabad phone nos.[protected] several times. All the time they are telling that "sending technician for Demo" but so far no technician attended for demo and since 10 days we are not able to use the machine and kept idle.

IFB Service center people are creating big tension to us by not providing Demo to us for new machine installed.

Please take action against the IFB Industries Ltd. to provide proper Demo for using the Dishwasher Machine.

We are also requesting you to pay us compensation of Rs.20000/- from IFB company for creating such a mental tension by not providing the Demo and wasted our valuable time by calling the call centers and service engineers since 10 days.
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Mar 23, 2017
Complaint marked as Resolved 
Verified Support
Nov 11, 2015
IFB Industries Customer Care's response
Dear prabhakaram

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
Verified Support
Nov 13, 2015
IFB Industries Customer Care's response
Dear prabhakaram

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.
Complaint comments 

Comments

IFB is not giving service for providing Demo for new dishwasher since 11 days, we are kept the machine idle for want of demo. Very very poor service from IFB. I recommend not to purchase any item from IFB company

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