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IFB Industries

[Resolved]  IFB Industries Ltd. — Not resolved our complaint

Website:www.ifbappliances.com

We are register our complaint on customer care on 20 July 2015 which complaint no 16031265 for washer Ifb angular 6512R it's warranty is 4 year and part availability 10 year as per company but when we register our complaint on customer care after two days company service Engenier visited our premises and he says we are not able to resolved your machine problem because company discontinue that machine its replaced by the company and collect our bill purchase copy but no communication by the company till date in that period we register our complaint again on customer care on 3 sept 15, 5 sept 2015, 8 sept 2015 but no response by the company
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Mar 16, 2017
Complaint marked as Resolved 
Verified Support
Sep 23, 2015
IFB Industries Customer Care's response Dear Vinaykumar,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
Verified Support
Sep 24, 2015
IFB Industries Customer Care's response Dear Vinaykumar,

As discussed with you by our team kindly let us know when you would like to go for an exchange, so that we can guide you on the same.

Alternatively you can visit our website http://www.ifbappliances.com/exchange.html for more details.

IFB Team.
Complaint comments 
1 Comment

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Comments

Dear please provide me an new machine at your cost because your company's says you we giving part availability for 10 year but when your machine is failure in market so that case what our fault because we buy that machine to looking 10 year part availability and 4 year warranty and you says your team contact me it's totally false no body can contact us and you says go through your website there your company giving Rs 6000.00 only for that machine which was we buy for Rs 32600.00
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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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