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Machine not working and poor customer support
Washing Machine Model "Elena' Not Working and Poor Customer Support
Complaint No. [protected] Dtd.10.01.17
Customer Name : Ashok
Our Washing Machine Model 'Elena' is under active 1 year AMC issued from Date.22.04.16 and had stopped working on 10.01.17 for which we had made a complaint on[protected] for it.
The machine was attended after several days and were informed that part 'Timer' needs to be changed for which the same was arranged after 12-15 days and the technician arrived late in the evening and changed the part and without proper checking went saying the machine is now ok but when in the morning we checked the same problem was observed and the machine was not working. Several Request were made to customer service center, every time they said it will get resolved within 2 days but the problem is not resolved till date, my machine is still not working, no action has been taken by the service franchisee.
Being a customer who has taken an AMC for the same, such kind of response is not expected.
I want a resolution to my problem within 2 working days if not will have to escalate to higher authority and other legal recourse if needed.
It is my humble request for urgent intervention in this matter.
Ashok Rathod
(Email Add: [protected]@yahoo.com) Was this information helpful? | 
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