[Resolved] IFB Industries — microwave 23sc3, on 1st july 2020 my ifb microwave (23sc3) stopped working | |
On 1st july 2020 my ifb microwave (23sc3) stopped working and i was told that the magnetron needs replacing. The manager at the ifb service partner 'aparaa enterprises' in bangalore asked me to take the amc and i wouldn't have to worry for the next 1 year regarding any service or part replacement issues. I specifically asked him if all service related work and all parts would be covered under this amc and he confirmed. Now my touch panel isn't working properly (Ticket number [protected] raised today) and everybody at ifb including people from aparaa enterprises are calling me and warning me that the touch panel is not covered under warranty. This is a terrible business practice. Even before the technician has visited my place and checked the issue, everybody is warning me of additional charges despite the amc being inforce. I am extremely appalled and disgusted by the behavior of your entire organization regarding this matter. If this issue is not fixed as part of the amc i am going to dump this microwave on the side of the road and make sure i do my bit to tell everybody how ifb treats its long standing and regular customers. Was this information helpful? | |
Feb 5, 2021 Complaint marked as Resolved The head office called me and advised me that they have informed the local service partner in bangalore to replace the part. Surely, the very next day the technician visited and changed the part. Thank you for a speedy and efficient resolution. IFB Industries customer support has been notified about the posted complaint. Verified Support Sep 23, 2020 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service.We will connect with you shortly to resolve the issue. Appreciate your patience. Regards, IFB APPLIANCES Verified Support Sep 25, 2020 IFB Industries Customer Care's response Dear Sir/Madam, Hope your issue is resolved and you are satisfied. Please write back to us for any further assistance or feedback on our Email : [protected]@ifbglobal.com .We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/. Regards, IFB APPLIANCES | |
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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