IFB Industries Complaints & Reviews

Hi Sir/Madam
My washing machine circuit board got some problem which is under warranty period, we informed the customer care on Dec/08/2020 it's been 12 days, hey are not responding properly. Branch Manager giving explanation that they are waiting for the stock..they are supposed to keep the stock for the spares under the warranty. Those people are having stock for the spares which is not under the warranty.Poor service and looting Guys

I lodged my complaint for repairing of my washing machine. After the technician came he told us to replace the motor and which he did. From the next day the same default occurred again. While putting the genuine motor part he told that it covers guarantee. But despite calling the technician and customer care number no action was taken to repair my washing machine.

This is to inform you that i am Anil Rambodh varma ex- employee of genius consultants ltd from 15-jan-2019 to 30- may-2020 after leaving the company i had applied my PF claim 90days ago but its still not sattled regarding this matter when i call mr adhish ambekar .he told me mail him your query.I mail my query to him but i didnot got any reply and when i called them he didn't pick up my call also. request you to kindly look in this matter and resolve this issue.

Thanking you
Anil Rambodh varma
PF no. WB/CAL/34609/297715

The washing machine was not rotating, the previous service men did not change the spare parts

I have availed AMC with IFB through authorized IFB service provider in Pondicherry named Sri Krishnan Agency ([protected]) . Somehow I missed my Bill copy and was unable to avail any services under AMC . When I tried to reach IFB customer care for getting duplicate bill . They were dint have any centralized facility to provide a duplicate bill via email in this digital world . Rather they suggested to get it from the service provider in Pondicherry . I am trying to get a duplicate bill for the past three months and Sri Krishnan Agency Pondicherry does not maintain history of bills and they just don't provide any duplicate bill . After being paid AMC of approx 5k INR there is Poor service with IFB and IFB authorized service . After all search I was able to find my original bill copy now, raised a service request . The technician Selva Kumar replaced a spare and left the washing machine un operable . but he asked me to close the request with good feedback in timely manner . He suggested he will replace the remaining spare in couple of days but now after closing the request the technician and authorized service centre sri Krishnan agency Pondicherry in not responding . This is a shameful activity from IFB and its poor capability of handling customer .

I purchased 2 years amc for my washing machine and it is expiring on 24/12/2020. In this 2 years, there was no general service visit happened. This year, since my amc is expiring, I got a call for general service and getting reminder for renewing the service. My money is wasted for amc and have not received any service. How am I going to get compensated for this no service? I asked the agent Calling to give details on the services done in past years for my amc, but didn't receive any response. ELENA AQUA SX 1000

I have procured an IFB Microwave Oven Model 23BC4 two tears back. Now one of the buttons of its membrane key pad is not working. I have given a complaint to IFB customer care through IVRS. Today somebody talked to me from IFB and told Membrane Keypad is to be replaced and its cost is Rs. 2500.

Total price of oven in Amazon is 11500 and for a small membrane keypad they are charging Rs. 2500. It is cheating the consumers. For repairs, finding the customer helpless, IFB is charging hefty amount . This is totally unethical business. Request IFB to look into the matter and resolve at the earliest.
My microwave is used sparingly.
S K KAR
VISAKHAPATNAM
ANDHRA PRADESH
MOBILE: [protected]
EMAIL: [protected]@yahoo.com

I have raised a request with IFB on 5th Dec 2020 via ticket No [protected]. Their agent came up on 9th and tried to change the parts but the new one also did not work. Then when asked he told me IFB used refurbished parts first if that did not work then it will use the original parts. I was shocked to hear that and when asked for the bill, agent first denied and then I contacted customer care then they assured me to provide the copy of receipt within 1 week. I requested them not to close my ticket till the time bill is provided to me. But to my shock, next day they closed my case even without my consent. PATHETIC SERVICE EXPERIENCE..REFURBISHED PARTS USED..SCAMMING CONSUMERS.

The machine is making noise during its work. I need a service to find the problem.
Moroover, I have already replaced the drum by your stuff about two months ago, but still it is making a shrill noise

Hello, I have senator aqua sx washing machine. The technician is saying that the display is faulty. It will cost 6000 to change the display and the company guarantee will be 1 month but if i do it privately, it will cost you 3000 and I will give personal guarantee of 3 months. I'm not even sure if the display is actually faulty or the technician is misdiagnosing to make money. What should I do?

IFB washing machine Elena DX 5.5 kg water filter rubber washer broken and water is leaking from water filter

I bought IFB dishwasher which turned out to be defective. Registered complaint with IFB customer care on 7th November to fix it but no one is coming to fix it. It’s been more that a month now. I have not used the dishwasher once.

Our IFB washing machine got repaired and we called for service under AMC.
But the technician did not repair the actual drum issue, but he told we need to change the cabinet.
We told him to change the drum as there was an issue with drum and we can keep the same cabinet but he did not listen and he insisted us to do the exchange.
I am not sure how accurate the info the technician provided. Because he was in a hurry that day when he visited my home.He left our home with in 15 mins without doing proper inspection.

But we checked with the another technician, he told it can be repaired without changing the cabinet. But the IFB technician simply told another issue and ignoring fixing the actual problem.

I request IFB team to service it under AMC. I have already informed them my AMC is getting expired soon, but they are delaying to fix the issue by telling one or other reason which makes no sense,

AMC number:[protected]

Ref number for this service: [protected]

We have bought IFB Washing machine model AW7201WB on 19/07/2014 at Chennai.
Issue : Currently the washing is done correctly but rinse and spin doesn't work properly.
I have registered complaint with IFB customer care number on 30/11/2020 for the issue(Ticket Number - [protected]).
I Got a call back from one of the IFB service center Chennai regarding the complaint, they said this washing machine is failure model of IFB and no more spare parts are available for that model. Only option is to exchange this washing machine(for around 5000 Rs) for new IFB model.
It is shocking and I am upset on the response for the service requested.
So does it mean there will be no service done for your products bought, rather you encourage exchange which ends at higher cost.
Without looking at the machine and condition they give this solution.
In what credibility can I buy the next machine from IFB.
please let me know if this is the only option for the product bought.
And just to say this they ask for service charge of Rs. 590.

Washing machine touch control not working and there is no response from customer care service

My washing machine is under warranty and giving door error.
Toll free numbers are not available and its mentioned 24*7 available.
I am trying there numbers since 5 days[protected],
[protected]. Really disappointing what kind of customer services you are providing. Not recommend anyone to buy with this brand.

I had bought IFB refrigerator Model No. RFFT 446EDWDLS on 31-Mar-2013.

On 10-Nov-2020, it developed a foul smell and shown “Sr” error code on the display. I have raised a ticket “[protected]” for the same. I have called several times but no technician visited on my place. After several calls to Customer care, Local Franchise and your branch head – North, finally a technician visits to my place on 23-Nov-2020. I have paid there visit charge for the same but he was unable to identify the problem as he was mainly service engineer for AC.

On 28-Nov-2020, I have called customer service for the status of my ticket “[protected]”, and it was said to me that ticket is cancelled as IFB denied repairs of the product as the repairs were not possible because spare parts is not available.

How can the company like IFB stops supplying spares much before the reasonable time when the model was last sold in the market? I bought this product in the good faith and brand value of IFB.

Please arrange a refrigerator expert to visit and spare parts if required any.

The appliance makes noise while in operation.

We purchased a Eva Aqua washing machine on Jan 2018 with warranty until Jan 2022. Details are as follows:

Customer Name: Balasubramaniyan

Model: EVA AQUA SX LDT (6KG 800 RPM)

Sr.no[protected]

Address: TVS Avenue, Anna Nagar western extension, Chennai -600101, Tamil Nadu.

Dealer: Royal Enterprises, Korattur area in chennai, TN.

Problem: Smoke coming from machine while dry spinning with load. Service dealer assigned by customer contact centre checked the machine and said to replace tub and front-load door rubber gasket and quoted price of ₹5500.

The technician said tub cost will be covered by warranty but door rubber gasket will cost ₹5500 and will NOT be covered by warranty.

I checked online and found that price of this spare part is less than ₹1000. I also spoke to a IFB dealer based in Coimbatore city and he said the cost for door gasket should be around ₹1500.

₹5500 is 20 percent of the purchase price of a brand new machine and this has been quoted for the gasket!

My query to you:

1. Is the rubber gasket NOT covered by warranty?

2. Please quote the official MRP price for rubber gasket for this model.

Reaching out to you since IFB customer care call centre said they cannot do anything in this situation. Please escalate this for appropriate resolution is my request. Thank you.

Regards,
Vatsala Balasubramanian

They changed our machinery parts nd are not giving us our bill nd guarantee card. very bad behaviour. everyone is saying differ thing.

if not so i ill go to Consumer forum