IFB Industries Complaints & Reviews

This is to inform you that i am your customer of ifb front door washing machine since 1 1/2 yrs. We were having problem with our washing machine now more than 1month, we have been calling ifb customer care service of shillong, meghalaya but till now no response.
We are residing at nehu campus, shillong. We are having no hope on your customer care service of shillong division.

On 1st july 2020 my ifb microwave (23sc3) stopped working and i was told that the magnetron needs replacing. The manager at the ifb service partner 'aparaa enterprises' in bangalore asked me to take the amc and i wouldn't have to worry for the next 1 year regarding any service or part replacement issues.
I specifically asked him if all service related work and all parts would be covered under this amc and he confirmed....

I bought a built in hob (Model no. 436c-tr-bg) in march 21 this year. Around 10/12 days back suddenly it caught fire from all sides. At that time the smallest burner was on on seam mode. Nothing else. We lodged a complaint in ofb customer care (Ticket no. [protected]). After 2 days one of their employee came, did not do much. I disconnected the gas connection and kept it aside. He just connected again and for sometime, till he was present, it was ok. But immediately after he left when we started cooking again it caught fire bigger than earlier. I informed the service man immediately, but he said that he will talk to his seniors. After that again i filed a complaint in ifb customer care and they said some senior expert will visit within 4 days (With the same ticket number). Last saturday (19th september 2020) 4 days were over, nobody came. Again i called on saturday, they said by monday certainly somebody will visit. But so far no response. So i request you to take necessary action. Now i do not want even any replacement of the defective product, i want full refund with compensation.

Dear sir,

I made a service request for ifb washing machine front load on 30/08/2020. Thru my mobile no.[protected] vide ticket no.[protected]-the problem is not sort it out and cancelled by service center.

Again i raise the complaint on 04/09/20 vide ticket no.[protected] on 04/09/2020 and they send the technician he said problem in the board the machine is under warrenty only so we will indent to ifb and next week we will replace the board. This ticket no also cancelled by service center

And again i raise the complaint yesterday thru chat bhat ref no. Cb[protected].

Again i raise the complaint on 12/09/20 it was also cancelld from your end without sending the technician.

The ifb customer care given the phone no of ms. Selvi - global solution-[protected] she is not picking up the phone.

Please sortit out the issue immediatly

Thanking you,

Regards
S. Ilamathy
[protected]/[protected]

My ifb front load washing machine was not working so i registered a complaint to customer care. They sent such a useless person who told that one of the part is burnt and you have to get it replaced which costs near to 6k. Also part is not available so we have to brought it from somewhere else then after 12-13 days he replaced that part ie. 29july. He hasn't given any receipt of that part neither any warranty.

Now again machine stopped working after 1.5 months (15 sept) again we call that guy to check the machine and now again he is saying that part is burnt, again you have to pay 6k. Such a bloody # ifb customer care they are not helping now. Now when we are asking for the part name and receipt then that mechanic even don't know the part name. Also he don't have any receipt. He is just saying that part warranty was one month only, you have to pay money again.

Kindly take strict action against those who are fooling their customers. And provide us the resolution

Hi team,

I have an ifb micrwave, purchased around 4 years back. It's door handle latch is broken, i have contacted ifb service center couple of times and they are not able to resolve the issue. I need a new door handle or latch, whatever is applicable.

Could you please look into it. I am having a hard time reaching out to customer care.

My IFB machine was supposed to be installed today, but the installation person never showed up and stopped lifting my calls. Very unprofessional and I want it installed tomorrow at any cost.

Following is the sequence of events which made to think we have decided on the wrong product and wrong company.

1. 17th of june 2020 pre booking done for ifb neptune vx.
2. Delivery of machine happened on 15th of july 2020
3. Installation happened on 17th of july 2020.
4. Machine stopped working on 30th of july 2020.
5. Informed service person and rised ticket on 31th july 2020.
6. Service person attached on 2nd of august 2020 and informed machine have major issue and will have to be replaced.
7. Replacement number [protected] rised on 3rd of august 2020.
8. I didn't know what they are going to replace, no response from ifb after this point.
9. Again called ifb customer care, they don't have information about replacement.
10. Called mr. Umesh regarding the same and informed about this issue on 6th of august 2020, he promised he will check and get back.
11. On 18th mr. Umesh informed about miss aradhana and mr. Krishan kanth and gave there mobile number.
12. On 18th called miss aradhana after knowing about the issue she told she will call back, from that day till date she never called me back.
13. On 19th i called mr. Kanth regarding the issue, he told replacement will take time and if i agree he will change the pcb board, immediately i agreed and he promised that it will be solved in that week.
14. After that nothing happened, i tried to call mr. Kanth he text messaged me to contact miss atadhana, as usual he didn't respond.
15. I called mr. Kanth again on 24 morning about my disappointment, he took miss aradhana into conference and assured to send person to check the system and do it on immediate basis.
16. I took follow up with miss aradhana, as usual no response.

As you can see your service team is least caring about the issue, after calling multiple times also they don't call back.

I am really disappointed with the way i am been treated and don't want to continue any more, request to refund (₹ 36790 + cover stand other required items ₹5295) total ₹42085 (I have all bills with me) the payment done and take back the machine on immediate basis.

After the above email to ifb they told there will refund the amount till now no response.
No one is answering the calls.
No email response.
I dono what to do can i file a consumer case against ifb?
Regards
Sivaprasath. S

The quick-start button on the microwave model 23bc4 stopped working suddenly. The microwave is not even 2 years old. Very unhappy with the quality of the product.

On the 21st of april 2020, i was trying to place abn order with ifb on line. The entire transaction went through and i. Payed using my credit card and got a message from razorpay saying my payment was successful. I however got no acknowledgement from ifb, nor did i receive my salt.

As all your offices were closed at the time, because of the lockdown, i could not get in touch wit you.

After that i have called your customer care twice, who agreed to look into the matter, but again i have no response.

I do not expect a company of your standing to steal a clients mon

My machine stopped working since last year. Just a day before i got the amc (Insurance) done for 2 years. I filed a complaint. A service associate came after a week and told we should get new wiring to get the machine work and that is not covered under amc. I paid 4000 for the wiring still the machine did not work. He told he will come back the next day and fix the machine. He never turned up, when i traced him and called him he replied we could not find the spares for the machine so nothing can be done. He also added take a new machine in exchange. We asked for the amc money back since the insurance is of no use since the day one. Then he stopped picking our call. Somehow i traced the manager number and called him. Since then i am calling him weekly thrice till today still the issue has not been resolved. Am washing my clothes without washing machine hoping it will be resolved soon.in next few months amc will be expired and we could not do anything. May be thats their plan.

I thought of getting exchange for the machine but the exchange offer they provide is higher than the online rate. But still my amc payment in vain 😢

I purchased washing machine w-machine-fl-f. Auto, model: ifb senorita aqua vx 6.5 kg front loading wm paying rs.27000/- from "great eastern trading co." branch - 15 g. T. Road, khadinamore, chinsurah, on[protected].

At the time of purchase i also purchased a trolley to carry the washing machine, later i was informed the trolley was small in size according to the washing machine.

Now for the last 6 months we have to suffered a lot regarding the washing machine, for which i contacted the customer care on phone but got no solution.
The problem i have been facing
(1) it is creating so much noise at the time of operation whether for for 10 minutes drying of 2 hours 5 minutes for medium soiled option
(2) at the time of spinning it is tremendously vibrated like jumping (It has been continuing for more than 1 year) and for which the trolley broken six months ago.
(3) at times the spinning could not be completed, the machine became hang showing message "unbl"
(4) as it is jumping at the time of spinning it creates havoc sound striking the floor.

You are requested to send expert to observe the same and solve the problem at the earliest either repairing it or replacing a new one.

My ifb washing machine had a door error. For which i raised a complaint to fix it. Executive visited and told that door lock switch needs to be replaced and it'll cost 2300 inr and tricked me into buying a amc for 1 year instead (3870 inr). Today the other executive visited who replaced the door switch where i happened to see the cost. The cost on the cover was 291 inr. These executives are from nv care (Jayanagar 9th block). I am very disappointed being tricked like this.

Machine not working from last 10 days. Your service provider is not responding

I purchased a IFB dishwasher Neptune sx1 15 place setting on the 28th of August 2020 from ifb point pathankot. When the technicians from ifb came for installation, the machine display kept flashing error every time they tried to give a demo.
After many attempts the technicians told me it was a faulty PCB and it had to be replaced. I told them I need replacement for which they told me it would months on end before I would receive a replacement and convinced me to opt for a PCB replacement instead, all the time assuring me that the PC replacement would be done easily as the spare part was readily available.
Today I called them up to enquire about the same and they tell me the spare part is not available and the machine would be repaired as soon as the spare would be available!!!
Why should a customer go through all this agony for no fault of theirs. The product delivered to me was faulty and instead of replacing it for me, they tell me it's better get the faulty component replaced and now they can't even do that which was promised. I spent close to 50000 on this machine and its lying redundant in my house because of irresponsible company policies!!!
I need my money back!!!

Washing machine is not working. Water is being filled inside the washer when washing machine is not in use.

Ifb service partner in bangalore has collected around 6, 000/- for the comprehensive amc of washing machine in the month of june 2020 after verification of machine by their technician and now refusing for machine repair when i raised the complaint in aug 2020 and demanding for additional amount of 5, 000/- stating that issue reported cannot be addressed under amc. Issue has been escalated to ifb customer care there was no response from them even continuous follow up. Hence, i'm requesting for immediate resolution of issue or to refund the amount collected for amc services.

Date of incident: 01/09/2020
When the washing machine was running, we had electricity drips and then smoke came from washing machine. We turned off immediately. We request a repair for the same.

I have been using ifb washing machine from february 2017. The machine is under warranty. On[protected] during washing the machine started to burn itself from the bottom. With much difficulty the the fire was extinguished by myself. Unfortunately the machine is damaged and i have booked a complaint via customer care. Complaint number [protected]. On 07.09.2020 the technician visited and i have showed him original bill and warranty card. The technician told me that the complaint was booked under non warranty. The machine has burned itself which caused lot of pain and fear to me and now they are telling it's not covered under warranty. I have believed myself in the brand of ifb and purchased this machine. Now this incident also caused inconvenience to neighbours as well due to the fire. Kindly rectify the machine as early as possible and cover it in warranty as the machine already under warranty.

Customer name: Salma Nishath
Machine: IFB Senator smart 8KG
Price:50500/-
Purchase Date :[protected]
Warranty: Under Warranty till[protected]yrs)
Complaint Ticket no.[protected] (Lodged on[protected]
NCH docket no.2181644

The above mentioned Machine was repaired under warranty in June2020
for the rectification of error “Motor Error”. During the rectification of the mentioned error by the service technician machine developed vibrations while running eventually failing to run due to board breakage. Now the new error of display reads “communication error”. On 11/08/2020 the technician has diagnosed the error as board breakage due to vibrations in the machine. The Tiruvannamalai(Under CHENNAI Area) Manager with contact no.[protected] has informed that board replacement will be chargeable despite the machine being under warranty till[protected].
Now after complaint registration on National consumer helpline I got a update for chargeable repair. Damage to the machine was done by repair by untrained company service technician.
Even the machine warranty details with company are showing "warranty exists till[protected]." Completely hopeless customer service.
How can the customer be held responsible for the faulty repairs being done by the service technicians? The machine needs to be repaired under warranty.
We request you to direct the concerned service technician/Department to repair/replace the machine which is under warranty.

We have re lodged a complaint reporting the fraud on national consumer helpline. Expecting a resolution at the earliest.
Regards,
Roshan.
[protected]