[Resolved]  IFB Industries — microwave convection oven 38src1

Address:	Bangalore, Karnataka
Website:	IFB, Amazon

I have been registering my complain since february because before that they were not registering that saying the service center has not closed your previous requests for installation and demo.

Finally when they did register the complain they sent a technician who new nothing about the oven and simply heated some water and said that everything is fine. I complained again many times and then they asked us to speak to mr. Prabhu who upon several requests sent a technician and said that they he will cook and see if the oven is fine or not, this time the technician came and tried baking a cake in it and failed miserably. The item was not cooked as i had complained earlier, but the technician denied it and refused to write a complain and said that there is no problem in the machine. Upon several calls mr. Prabhu said that if the problem is not solved we will replace the oven. And after that he has stopped receiving the calls.

As this matter was not being resolved after such a long time we asked for some seniors details. We were asked to speak to mr. Sarath who after asking us all the details assigned this matter to mr. Prabhu. When this matter was still not solved mr. Sarath assigned this matter to ms. Akila who after going through all the details said that the product will be replaced.

We were waiting for the replacement but there was no information from their side. We called up mr. Sarath again, as usual he said that he will get back after consulting the quality team. We waited for days and as usual we only had to call back mr. Sarath. At first mr. Sarath said that their is no quality issue in the machine, so we asked him if its fine why doesn't anything gets cooked/baked, also the oven door doesn't close. Mr. Sarath again said that he will get back after consulting his quality team.

After few days he called up and said that he has spoken to the quality team and come to a conclusion that the oven is not fit for cooking/baking, it is not strong enough for baking specially, it cannot heat that much, so i suggest you to go for a higher end model we will give you another model and you can pay the difference amount. We said that we do not need another oven if this the thing than please take this product back and refund the amount. Mr. Sarath said that he will get back again. After few days again we gave a call to mr. Sarath and asked him about the status, he said that the product is perfectly fine and it cannot be replaced or returned. He lied about what he had said previously. After hearing this we again called up customer care and told the everything, we spoke to ms. Suman who asked us all the details and said that she will speak to mr. Sarath and give a call. She called up after sometime and said that mr. Sarath will give you a call. So we called up mr. Sarath, this time mr. Sarath totally denied what he had said before.

According to mr. Sarath only the convection mode is not working, the rest of the functions are perfectly fine so this is not a quality issue, the door can be fixed, therefore the oven is perfectly fine. He also said that i was calling in after few few days therefore in between i was using the oven. Now his last resort will be that since i have purchased this oven online, they cannot do anything. Today is 25th may 2018 and my problem is still not solved. Mr. Sarath also said that he cannot simply blame the company (Ifb) about the defective product and that we should understand his situation. We do not understand why is mr. Sarath so scared to report about a defective product or is he simply acting to be so.

Does this company pressurizes its employees to not report about a defective product? Does this company asks its employees to not listen to their customers problems? Does this company asks its employees to harass its customers like this? Is this company's products not meant for the common people because as per mr. Sarath the customers are liars and they do not know how to use the products such as microwave oven etc. Mr. Sarath has till now tried all his tricks everyday he gives new excuses and says things which no one can ever imagine. He is fooling us since the beginning. He dragged this matter for so long and then says that its very late. So as per mr. Sarath tomorrow if i buy a refrigerator and complain about not being able to make ice, he will say that only the freezer function is not working because it is not strong enough, but the rest is fine therefore, the refrigerator is absolutely perfect.

As per our experience we feel that this is a fraud company thriving on fooling innocent customers with no intent of serving the customers or even listening to their problems.

Dear ifb people you have not distributed your products free of cost we have paid for it with our hard earned money so have some shame (Which we doubt) and solve this matter as soon as possible.