[Resolved] IFB Industries — Microwave not functioning- Product under AMC

Sudharsanan Ramaswamy

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

Hi, This with regard to my IFB Microwave (Model no: 20SC2). microwave suddelny stopped working, so I registered a complaint, the service engg. who came from Umar Enterprises told the device is out of warrenty so I need to pay full amount, of 2800 for this call, and then only he can sign me up for AMC of 1482. I paid the entire amount. he had changed the Transformer and magnetron after which the device started functioning. After 3 days it again broke down, after multiple call none turned up, then I escalated to IFB Executive Muthuselvi @ [protected], after which a different executive came who did not have any history of this case, as soon he came I I told what happened at which point he was more interested to leave the place than fixing the problem this went on for 5 days. Finally she was able to arrange an engineer to come and take the device to their office said they will return that same week Saturday 25th July 2015, now we are in to 3rd week of august still there is no update or any visibility when they will resolve the issue. When even I call Umar enterprise @ [protected], either the phone is switched off or never getting answered. Ms. Muthuselvi is trying to get the issue solved for close to 4 weeks now but I feel she is not getting any support from UMAR enterprise. Given this, I request your help either in getting the money back or get the issue resolved. Thanks Sudharsanan. [protected]@msn.com [protected]

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Mar 16, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2015

IFB Industries Customer Care's response Dear Sudharsanan

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Aug 22, 2015

IFB Industries Customer Care's response Dear S K Bajpai

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future.

In future for any concerns, please call our customer care numbers [protected](BSNL/MTNL) or[protected]other
providers) or visit our website www.ifbappliances.com

IFB Team

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Comments

S K Bajpai

from Lucknow, Uttar Pradesh

This with regard to my IFB Microwave (Model no: 20SC2). This is under AMC. I regret to inform you that various complaints during past 6 to 8 months were made. The details of various complaints made by me were also available with your data of customer care number. It can be seen that all the complaints were attended after 15-20 days after various reminders on call centers, local service engineers and their superiors. This time, I have made a complaint on 30.07.2015 and my complaint number is 16108844. Reminders were also made on 04.08.2015, 06.08.2015 & 07.08.2015. On 10.08.2015, Floor Supervisor of call centre was contacted and was informed about the problems, he assured that the complaint will be attended within 24 hrs, but till 11.08.2015 no one attended. On 12.08.2015, again Floor Supervisor as well as local service engineer was contacted and in response one service engineer attended and he told that magnatone of the microwave ovan is not working. It is worthwhile to mention here that every time prior to this, the service engineers who attended had changed the magnatone being not functioning. The service engineer was requested to provide mobile number of any senior person to whom the problem informed. He provided a number i.e. [protected] (Mr. Arun Ji). I contacted on 12.08.2015 at around 8.10 PM and he was thoroughly informed about the inconvenience caused. On 13.08.2015, on the direction of Mr. Arun Ji two service engineers i.e. Mr. Nizammuddin and Mr. Chandra Prakash came to my house and took away microwave for proper checking. I immediately contacted Mr. Arun Ji then he told that it will take 2-3 days to proper checkup and after that the same will be delivered. On 18.08.2015, Mr. Arun Ji was contacted and was informed that till time microwave was not delivered. He assured that the same will be delivered on the same date. But, I regret to inform that till 20.08.2015 no status was received from the service engineers. Then around 7.45 PM a SMS was sent to Mr. Arun ji as he switched off his mobile and he was requested to look into the matter and inform the status. In the morning on 21.08.2015, a SMS from Shri Arun ji received and again assured that the microwave ovan will be delivered today itself. But I am very sorry to say that till 7.30 PM on 21.08.2015 the same was not delivered despite above two service engineers Mr. Nizammuddin and Mr. Chandra Prakash was contacted.
Please look into the matter failing which I left with no alternative to proceed legal consequences. My mobile no. is [protected] my mail i.d. is [protected]@yahoo.co.in.