[Resolved]  IFB Industries — microwave oven 23l 23bc4/ defective product

I had purchased an ifb microwave oven 23l conv 23bc4 on 10 oct 2018 from m/s pittappillil agencies, vellayambalam, trivandrum, the tech who had visited for commissioning the same had reported that the product was defective. Accordingly a complaint was made to ifb for replacement, who had told that the same will be replaced within 36 hours, where as no response even after nine (9) days. I had approached the dealer who also told me that they also have made a complaint. So far, so bad, no action has been taken for replacement. Today, the 20th oct 2018 when i called the dealer, he assured me to call back - even after 2 hours, no response, when i called again, there is no response from the dealer. I request a stringent action and immediate replacement of the product.