[Resolved]  IFB Industries — Microwave Oven faulty part replacement pending since more than 1 month

Complaint logged with IFB Customer care for microwave issues on 14th July 2020 Ref ticket number ( [protected]). Issue description - MCB trips whenever microwave was started hence could not use microwave oven. After on week, around 21st July 2020 one technician from local vendor ( Dolphin services Powai ) visited and bypassed the convention Coil and informed that due to the coil issue the MCB is tripping. Bypassing the convection Coil, i was able to use the heating functionality but not the convection mode used for baking and grilling.
The technician informed that the part will be replaced shortly and left. From that day i never got any proactive update from IFB nor Dolphin services. I made multiple calls to IFB customer care, got response that it will be taken care and was provided numbers of Service Area executive named Mayuri Patil, Branch Manager named Pravin and Area in charge named Shubhangi. Called all of them but got no response. Also reached out to Dolphin services Service Manger Neeraj but no response. Asked feedback on watsapps from Neeraj but still no response.
Later mailed to IFB customer service on 19th August 2020 with all details but no revert. Followed up on email on 26th Aug and escalated on IFB portal using chat option and mentioned that if no response received in next 2 days, will complain with consumer forum. Then on 28th Aug 2020, received email response from IFB customer support person named Raj Kumari stating " We apologize for the inconvenience caused to you with the IFB machine you are using. Please allow us some time and we are forwarding your issue to our concern team. We will shortly get in touch with you regarding your complain [protected]". Since no response received till 1st Sept 2020, iam forced to register my complaint at consumer forum. Need to get the part replaced ASAP, since i had renewed the AMC for one year and its part of the AMC replacement cover.