[Resolved] IFB Industries — microwave oven is kept open and unrepaired by technician

Aksharapc

from Delhi, Delhi

Address:

411047

I had raised a complain for my oven on 20th august'2019 complaint# [protected].
It is more than 15 days but my oven is kept open and unrepaired by technician. They came to my place said that one of the part is not functioning properly and will get the correct/working part in the subsequent visit.

Technician arrived with correct part, but still my oven did not work and gave a wonderful excuse that the part that he got from the company itself is faulty and will get another part, leaving my oven open.
Since then, my oven is lying as it is and they never came back again. Instead they closed the ticket marked it as resolved.
This is completely unacceptable, i don't know what all unskilled technician you have outsourced the services (Enigma enterprises). They definitely don't know how to repair a oven. Even after 3-4 visit of technician, they are not sure what is the problem.

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Oct 23, 2019

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Sep 13, 2019

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES