[Resolved] IFB Industries — microwave oven wrong details | |||
I am Using ifb microwave oven. The touch screen was not working from last year. I made a complaint many times. It seems they have wrongly updated the model in their records. Each time the technician is coming with other model spare parts. Again next time i am calling the customer care and asking to update the correct model, they are saying ok, but they never updated. Yesterday also i made a complaint and they said we will update but the technician came with another model spares. Then immediately i called the customer care and i asked the explanation. They said today morning around 10 am they will make a call back to me about the issue. But still now i haven’t got any call. This is one of worse customer care and service by IFB. MY IFB customer id is 15754447 Was this information helpful? | |||
Mar 23, 2020 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Feb 19, 2020 IFB Industries Customer Care's response Dear Sir/Madam, We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience. Regards, IFB APPLIANCES ______________________________________ Verified Support Feb 21, 2020 IFB Industries Customer Care's response Dear Sir/Madam, As discussed with you, hope your query has been answered. Kindly write us back incase any further assistance we will be glad to assist. Regards, IFB Appliances | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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Seems IFB redirected the issue against the technician.
I need an explanation from IFB about their mistake. I was totally frustrated.
Please arrange a call back