[Resolved] IFB Industries — Motor not working - ifb denied to provide service

Preeti Maheshwari

from New Delhi, Delhi

Address:	Gautam Buddh Nagar, Uttar Pradesh, 101304
Website:	IFBappliances.com

We purchased the ifb ergo washing machine 4 years back. Now it stopped working. The technician from ifb visited and said that the motor has gone and the ifb has discontinued this model so the service can not be provided.

The technician also told us that ifb sent messages to the customers when the model was discontinued to exchange the machine with the new one for 30-40% discount but we did not get any such message.

We registered a complaint at ifb website but did not get any response

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Aug 1, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2017

IFB Industries Customer Care's response Dear Preeti,

As discused with you regarding the exchange of machine we will arrange a call back from our sales team.

Regards,
IFB APPLIANCES

Jul 07, 2017

Updated by Preeti Maheshwari I never received a call back from your sales team, please let me know how much time I can expect a call back.

Jul 10, 2017

Updated by Preeti Maheshwari No update from IFB yet, I am still waiting for their call.