[Resolved] IFB Industries — Multiple tickets.. Not rectifying

Vijayakumar Surisetti

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600079

I have raised 3 tickets for the malfunctioning of the IFB Washing Machine display. No one is coming and fixing the issue. And they are closing the tickets with out my consent. This is really bad and its not a professional in handling the issues. Even very small companies are far better than IFB. I am expecting to get rectified by IFB.

Very first time one guy came and told they is issue in the display and it needs to be replaced. And he told he will be replacing in another 4 days. No one turned up. And after few days, they closed the ticket. Again, I have called up the customer care and told what happened. They said they will escalate the issue. But nothing happened. When I called again for the 3 rd time.. they told the same thing like. escalation.. nothing works out till today..

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Oct 29, 2016

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2016

IFB Industries Customer Care's response Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team