[Resolved] IFB Industries — my washing machine suddenly caught fire | |||
We brought ifb digital sx 6kg washing machine on[protected] on 21-2 2018 suddenly machine caught fire when cloths were inside and machine was on. We smell something like fiber melting nd our neighbour came out and help of them we could stopped sever damage of our house. I have raised customer care complain they promise to send person immediately and they also talking about visiting charge and all because it is out of warranty. Why shoud i pay for this accident when there is ur product fault. Even i m ready to pay visiting charg but but no one is still arrived. It is serious matter my 1.5 year daughter was playing near the washing machin. What will happend if my neighbour dosent came nd took her away. I can claim for this accident. Kindly come nd investigate why it caught fire. Was this information helpful? | |||
Mar 30, 2018 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Feb 27, 2018 IFB Industries Customer Care's response Dear Sir/Madam, Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Feb 27, 2018 IFB Industries Customer Care's response Dear Sir/Madam, As discussed with you by our team kindly let us know when you would like to go for an exchange, so that we can guide you on the same. Alternatively you can visit our website http://www.ifbappliances.com/exchange.html for more details. Regards, IFB APPLIANCES | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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I have AMC Of washing machine SERENA.
It has been 25 days after registering complaint but still IFB can't deliver the spares.
Very poor customer care.
What's the use of paying for AMC then.
Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience
Regards,
IFB APPLIANCES
As discussed with you by our team we will be closing your issue as you have traveled out station. Kindly let us know once you are back in station so that we can assist you with your machine issue.
Alternatively you can email us at [email protected] and we will try our best to meet your expectations.
Regards,
IFB APPLIANCES