[Resolved]  IFB Industries — Neptune VX Dishwasher is shutdown since last 6 months. No solution provided yet

Our Dishwasher has been completely shut down since the last 4-5 months.

Upon creation of the ticket, IFB technicians visited, spent a couple of hours, installed something for which they charged around Rs. 15, 00 /-.

They mentioned there are some more technical issues for which they will have to order new parts.

I called that technician (Ashim Biswas, +91-[protected]) to get an update and he mentioned he has no idea when these parts will be delivered so that he can come to our house and install them.

We are literally suffering due to this issue and need your attention to expedite it. It should not take this long to fix.

Please let me know what additional information you need to expedite it.

Our dishwasher is already in AMC and please find below the details.

Customer Name: Anupam Sen
Customer Contact Number: +91-[protected]
Product: Dishwasher
Model: Neptune VX
Machine Serial Number:[protected]
AMC Valid From: 20/02/2021
AMC Valid Till: 19/02/2023
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Oct 9, 2021
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Sep 08, 2021
IFB Industries Customer Care's response
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES
Verified Support
Sep 08, 2021
IFB Industries Customer Care's response
Dear Sir/Madam,

Hope your issue has been resolved and you are satisfied. Moreover, do write us a mail on [protected]@ifbglobal.com also call us on (CC number [protected]/[protected]) or Chat option via https://cb.ifbsupport.com/ in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES
Complaint comments 

Comments

Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers [protected]/ [protected].

Regards
IFB APPLIANCES

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