[Resolved] IFB Industries — Neptune VX Dishwasher is shutdown since last 6 months. No solution provided yet | |
Our Dishwasher has been completely shut down since the last 4-5 months. Upon creation of the ticket, IFB technicians visited, spent a couple of hours, installed something for which they charged around Rs. 15, 00 /-. They mentioned there are some more technical issues for which they will have to order new parts. I called that technician (Ashim Biswas, +91-[protected]) to get an update and he mentioned he has no idea when these parts will be delivered so that he can come to our house and install them. We are literally suffering due to this issue and need your attention to expedite it. It should not take this long to fix. Please let me know what additional information you need to expedite it. Our dishwasher is already in AMC and please find below the details. Customer Name: Anupam Sen Customer Contact Number: +91-[protected] Product: Dishwasher Model: Neptune VX Machine Serial Number:[protected] AMC Valid From: 20/02/2021 AMC Valid Till: 19/02/2023 Was this information helpful? | |
Oct 9, 2021 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Sep 08, 2021 IFB Industries Customer Care's response Dear Sir/Madam, We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience. Regards, IFB APPLIANCES Verified Support Sep 08, 2021 IFB Industries Customer Care's response Dear Sir/Madam, Hope your issue has been resolved and you are satisfied. Moreover, do write us a mail on [protected]@ifbglobal.com also call us on (CC number [protected]/[protected]) or Chat option via https://cb.ifbsupport.com/ in case any assistance is required. We will be glad to assist you. Regards, IFB APPLIANCES | |
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. You can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ or you can also call us on our 24/7 authorized customer care numbers [protected]/ [protected].
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IFB APPLIANCES