[Resolved] IFB Industries — new machine is not working

 
1 Review
Flat no 402, suparhswanath apartment, indore, silicon city, Indore, Indore District, Madhya Pradesh, India
 Kanika Shailendra Saxena on Jun 8, 2019
I have purchase machine from lotus indore, I think before 6 month, and today that is not working properly, I have complaint 3 times around, but they said engineer will call u and come. But there is no any call from engineer, in my last complaint engineer will come without any call, and said your machine sencer is damage. He changed, than he said it will wrok when u attech filter, on customer care they told. That an IFB 8KG machine, there is inbuit filter. Now machine is not again working, door is locked with cloth, last night customers care told me engineer will reach 6.30pm today8. 6.19. But no engineer is there.

yesterday that msg i received...
Dear Customer, Your Ticket no- [protected] has been pending due to Customer Appointment/Re-scheduled. For any query call [protected]/[protected].

Even customer care person disconnect call.
Sir listin if there is any problem than REPLACE MY MACHINE FROM NEW. right now.. I need engineer tomorrow. Bcoz I can't wait more..
Please handle this.

KANIKA SXAENA
WIFE OFSHAILENDRA SAXENA
[protected]..registerd no
Address.. Silicon city suparshwanath apartment, flat no 402, near IPS academy, INDORE (MP)
Complaint marked as Resolved Jul 19, 2019

Complaint Status


[Jun 16, 2019] IFB Industries customer support has been notified about the posted complaint.
Verified Support
IFB Industries Customer Care's response, Jun 17, 2019
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
IFB Industries Customer Care's response, Jun 17, 2019
Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES
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    Customer satisfaction rating
    69%
    Complaints
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    3512
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    +91 33 3048 9299
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    IFB Industries - new machine is not working