[Resolved]  IFB Industries — New microwave 20sc2 20 litres convection - not working

Address:

Gurgaon, Haryana, 122018

Dear ifb team,

I brought one new ifb microwave 20sc2 20ltrs convection on 30.03.2017.
I requested on 11.04.2017 for the installation cum demo session at my home by ifb engineer. On my request one tkt no [protected] is allotted to me.
Engineer came at my home on 12.04.2017. After the inspection of product, engineer confirmed that my new ifb microwave is having some un-repairable defect and it will be replaced by the company (Ifb). I asked to service engineer for the documentation & give my service copy receipt for further action. Service engineer confirmed that there is no documentation required and he will give feedback for this issue and in next 3 days company will give replacement for my product.

* please confirm the status of my complaint. Also confirm when i can get the replacement of my defected product with one new ifb microwave 20sc2 20ltrs convection.