[Resolved]  IFB Industries — no action/response towards customer service complaints

Address:

A-112, First Floor, Dadu Dayal Naga, Muhana Mandi Road, Sanganer, Jaipur, Rajasthan, 302020

Dear sir/ma'am
I am writing this complaint to bring to your notice that i filed a complaint regarding my ifb machine on 31.07.2019 at about 7:45 pm, the complaint/ ticket number was [protected]. I was promised a visit by an ifb executive within 24 hrs and hence i waited on 1.08.2019 at about 5:56 pm, i received a text message saying that the visit has been rescheduled without stating any cause for the same and also without mentioning the rescheduled time or anything, i again waited for another 24 hrs and on 2.08.2019 at about 5:45 pm, i called at the ifb customer care number and i was assured that on 03.08.2019 an executive will visit in morning hours and this complaint will be resolved on an urgent basis but it has been 24 hrs since that too still no executive has either tried to contact me or has payed a visit when initially on 31.07.2019 on the first complaint only it was made very clear by me that its an urgent matter.

This highly negligent and irresponsible behavior on part of your company shows your disinterest towards your customers grievance and a clear deficiency in services.