[Resolved] IFB Industries — No one care - poor customer service

Shivani Sha

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600116

Complaint number [protected]. Your service engineer visited on 15th dec 2016 and stated that there is problem in the board. As spare is out of stock. Even after regular follow up and several mails we have not got a permanent solution. You have not send reply for any of our mails. Is this the customer service you give. As a consumer due to these follow ups we are mentally and physically frustrated. We are still in the warranty period. If you are not able to solve the problem kindly replace the existing machine with a new machine.

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Mar 11, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2017

IFB Industries Customer Care's response Dear Shivani

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Feb 06, 2017

IFB Industries Customer Care's response Dear Shivani

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

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Comments

Mani Mishra

from Kanpur, Uttar Pradesh

The customer service is very unsatisfactory. I registered a complaint about a month ago but my problem isn't resolved till now. I talked to The area service Manager of SPN(242001)Snoop Dixit but there is no response till now. Then what's the use of a customer care centre, If the centre can't resolve the problem .

IFB Industries Customer Care's response, Feb 7, 2017

Verified Support

Dear Mani Mishra

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [email protected] along with your contact details and we will help resolve your issue.

IFB Team