[Resolved]  IFB Industries — no proper service and spare support stopped for 4.5 year old product

I have made a service request for servicing the washing machine on 28th may, with the above ticket number.

To the surprise i am getting a reply that the spare parts for this machine is no longer available, i have purchased this (Aw7201wb) on november 2014. How come you can stop providing spares which is only 4.5 years old.

You are supposed to serve for 10 years with spares from the date of sale of the machine.

But the way your technician and your customer care (Call time 2.30pm on 30th for the ticket number [protected]) got irritated me to the core.

I have been questioned and answered like below from your customer care

1. Spare parts of 10 years can be serviced only from the date of model launch, hence i should be aware that it is a old model, so we are not responsible. (How come he can say like this)
2. Service engineer visiting charge is rs.600 even if the machine is not serviced because of the non availability of service parts.
3. You talk to the service technician head of trichy and solve on your own for the problem, we can’t do any thing beyond this.
4. I will give you an email id and you can escalate the problem

Do you think i am here to talk to everyone to solve the issue!!!

On 30th i called the number given by the customer care and they also not responded properly, but i got a call from manager stating that i am calling from trichy service center and asked for excuses and promised to send person on saturday 1st june. But no one turned to service neither no call to update me.

Such a ridiculous response and a very lethargic speech from service center and customer care which literally irritates me….

Really fed up!!! Made a big mistake of buying ifb (I am your customer for past 8 years and recommended to buy 3 machines to my relatives). I am putting a hard brake that i will not recommend your brand again and switch to other brand for my next purchase.

I have marked a mail to [protected]@ifbglobal.com on 3rd, till now no response or call.