[Resolved] IFB Industries — No resolution provided for customer who has AMC since 2014 onwards

Sumith Bansal

Aug 23, 2021

Address:

Hyderabad

I am writing this complain after waiting for resolution after 3 months for my IFB washing machine. I always trust company service and had AMC since 2014 onwards.

The first complain (ticket#[protected]) given in JUN 2021. after a week of struggle the technical was unable to resolve the request onsite and requested to take the machine to service center for repair (we as a customer has spend trolley charges). After a week we got the machine back and found to be not working again from DAY 2.

After multiple follow up, a new Request complaint (ticket#[protected]) raised. After 7 different technician tried resolving the issue but no resolution given till today. Supervisor of the Service Center over the call (Rajshekhar P #[protected]) assured for resolution on 20 July. we are waiting for the same but no response. Today when we tried reaching him we are not getting any response.

I request for a immediate solution of the machine or a proper resolution to be given in written. After dealing with 3 months I lot trust that I will get any resolution on the request and the money I paid for AMC.

Looking forward for a response from IFB for quick resolution.

Was this information helpful?

No (0)

Yes (0)

Sep 29, 2021

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

Verified Support

Aug 26, 2021

IFB Industries Customer Care's response Dear Sir/Madam,

We are truly sorry for the inconvenience you faced with your IFB Product. Our database indicates that you are using one of our old models of washing machines which is now non serviceable.Hence, we recommend that you exchange your model with one of our current running models with latest features. Our Branch has already given you our best offer. You could check our website for the latest models on exchange: https://www.ifbappliances.com/offers/ and select a model of your choice and revert so that we can complete the exchange procedure and deliver the product to your door step. Please let us know if there is anything else we can assist you with.

Regards
IFB APPLIANCES