[Resolved]  IFB Industries — No response against complain no.[protected] dated 08.05.2015,[protected] dated 01.08.[protected] dated 23.09.[protected] dated 01.03.16

Address:Banka, Bihar, 813102
Website:www.ifbindustries.com

I am very much disappointed with service & support of such a big & renowned company IFB. During purchase of Washing Machine, I personally very much preferred to buy washing machine from IFB the world greatest company.
But after buying I have lots of bad experience with the IFB services. Till date I have made a numbers of complaints in customer care as mentioned in the subject for replacement of drum of my washing machine, but there was no response from the IFB Service Centre.

For resolving my complaints, I had also contacted with Md. Mehtav Alam, Manager, Patna, IFB, mobile no. [protected] & Madam IOC, Patna,[protected], but only assurance have been given by them.

Your service Engineer Mr. Sonu, Mob no. [protected], Bhagalpur Service Centre continuously avoiding & excusing for not doing the the service of washing machine.

Now I am totally fed up with the IFB for its very poor response & service. What I will do, I don't getting. Someone suggest me to go to consumer court.

If my complain would not be attended immediately, then I have no option other than to go for lodging complain in consumer court.
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Mar 20, 2017
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Apr 01, 2016
IFB Industries Customer Care's response
Dear Aks,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
Verified Support
Apr 12, 2016
IFB Industries Customer Care's response
Dear Aks,

As discussed with you by our branch we will be closing your issue as you have traveled out station. Kindly let us know once you are back in station so that we can assist you with your machine issue.

Alternatively you can email us at [protected]@ifbglobal.com and we will try our best to meet your expectations.

IFB Team.
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