Jul 26, 2020
Updated by sahilmehta18 This is to inform you that I have registered the complaint for my Microwave which is under warranty on 9th July 2020 (10:54 AM) having TICKET ID [protected] (registered mobile no - [protected] ) & and the complaint is still not resolved so far.
I would like to bring into your notice that after so many calls & reminders over telephone, an engineer visited the site on 20/7/20 and checked the Microwave. On opening the outer cabinet of the MW it was found that the electric parts have turned burnt and black, So the engineer told that some parts (HeatingRods and TCO) are to be replaced, and he will visit the site tomorrow and will change the required part.
I also purchased a Washing Machine cover from him on that day for Rs 600/- for which Gajendra (Technician) refused to provide the INVOICE COPY and left the premises.
In the evening I got a call from your ASM Shubham (Mno - [protected]) and I requested him to get my MW replaced as almost all the inner electric parts are turned black & brown, to which he replied he will again call and will update after talking to his seniors. I also asked for the Washing Machine Cover bill but didn't get any resolution from his side. Then he never called back.
After than on 21/7/20 the whole day passed and nobody visited or contacted me through telephone, Later on the next day I called Vijyalaxmi (Mno - [protected] ) and updated her about the whole scenario and then she took BSM on line with me, BSM asked me to give the microwave for two days in workshop and then after repairing the same they will return the product. When I declined to give my product to the workshop, BSM told me that after arranging the required part we will send an engineer on THURSDAY (23/7/20) to my residence for repairing the product, to which I agreed.
Then on 23/7/2020 no one visited the site and upon calling Vijayalakshmi in the evening she was feeling totally helpless and has no clue of when the engineer is now gonna visit the site. But again casually she replied that the engineer will visit on Friday now. I asked to reply to this by drafting a text message to me but she didn't listen to me and disconnected the call.
Finally Engineer around 4 Pm on Friday came with the part and started to repair the MW.
The Engineer that came (Gajendra and second one I don't know his name) didn't have SANITIZERS, HAND GLOVES & SHOE COVERS with them, and they started to repair the MW.
When I checked the part that they were going to replace in my MW, IT WAS A USED PART and was also RUSTED from sides (Pics Attached). I was really shocked by this and was not able to believe that a company like IFB can do this and CHEAT its LOYAL CUSTOMERS like that.
I also asked for my WM cover bill from the engineer, he provided a Tampered / Over written bill (PIC ATTACHED) & Wrong Amount. On this INVOICE fluid is used and the name and address is overwritten. Seems that this bill belongs to someone else and the same after over writing has been given to me. On enquiring the same, technician Gajendra started Misbehaving when I asked for the correct bill.He was very rude on his part.
Then I again called vijaylaxmi and BSM (Mr Prihar) was also online, they again committed to arrange the required part and assured to get this repaired on Monday (27/7/20) instead of Saturday (25/7/20).
Now, I am totally feeling harassed and Cheated by IFB and forced to take the matter in social media and FURTHER TO ANY EXTENT IF NOT RESOLVED.
Seniors are requested to kindly look into and get this Microwave replaced with a new one or refund my amount.
It is really bad on IFB CUSTOMER SERVICES :-
1. No response on phone or E-mail.
2. Even when a customer calls his issue is not taken care off and delayed. Even after promising no call back.
3. Repeatedly commitment failure.
4. Invoice not given to customers.
5. Used / Rusted parts are replaced under warranty. (What would have you guys done if send my MW to your workshop) ??
6. Customer Satisfaction has no value in IFB.
7. No use of Sanitizer, Hand Gloves & Shoe Covers by Technicians as a safety measure in this crucial time of COVID - 19.
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