[Resolved]  IFB Industries — no response on washing machine repair

Address:	847, sector 7, urban estate, Ambala City
Website:	www.ifbappliances.com/support/contact-us

My washing machine is a top loading 7.5 kg machine, model no. Aw7201wb purchased on[protected]. The plastic panels inside the drum are broken and need repairs/replacement. Issues with service:
1) service center numbers mentioned on website do not work (I. E.[protected] and[protected], you need to write to ifb and pray that you're called back.
2) i've formally written to ifb thrice and everytime i get a phone call saying that a technician will arrive and resolve the complaint. No one appears after that and there is absolutely zero follow up by ifb on the complaint.
3) without a resolution or follow up, they've sent me a message that my complaint is resolved and upon calling them they told me that they will re - register my complaint.
4) after registering my complaint again (Complaint no. [protected]), there is no follow up on spare parts, repair etc.

I'm willing to pay for my spare parts and service but they is absolutely no response.

Please intervene and help.

Regards,
Karan ahluwalia
[protected]